Display driver amdkmdag stopped responding and has successfully recovered.

Anonymous
2020-10-03T00:20:08+00:00

I've been having crash issues for months now with no solution. I've been able to narrow it down to a windows issue but no solution seems to be available.

At random points during gaming (COD Warzone) the video card driver stops working and then immediately recovers. I get a black screen for around 5-10 seconds and that causes my game to crash. It is extremely frustrating.

I have done clean installs of Windows 10 64bit, tested with both NVidia and AMD GPU's, various video card drivers (up to 1 year old), and various other checks and setting changes.

I'm hoping that someone can please respond to help me figure out what is causing this issue because it is extremely frustrating.

Thank you,

Gregg

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-05-10T14:43:53+00:00

Hey everyone, 

I have finally fixed this issue fixed on my PC. I'm so damn happy 😅

Changing my input from DisplayPort to HDMI resolved it. This fixes the crashing completely, even with two sticks of memory in dual-channel mode at full speed 3200Mhz.

This got me curious, since I saw that using HDMI limits my refresh rate to 100Hz. So, I switched back to DisplayPort but forced it to run at 120Hz instead of the full 144Hz. This also runs flawlessly with dual-channel memory and IMO confirms that 144Hz (combined with certain memory configurations) is somehow the causing the crashes.

I've ordered a new DisplayPort cable to see if it resolves the issue at 144Hz, but even if it doesn't I'll be happy with 120Hz since the 5600XT rarely gets above 120 FPS in games I play at 1440p anyway!

I hope this helps some of you.

EDIT: Sorry to hear about your new issue Tyler. I am on the latest Window 10 update and AMD drivers (I now have the full AMD Overlay etc installed) and have not run into that problem.

EDIT 2: New DisplayPort cable has the exact same issue at 144Hz. I can live with 120Hz so it's all good and no more crashes :)

EDIT 3: I other solutions posted online to get 144Hz working. Summary is here: https://evanshortiss.com/amd-driver-memory-lock-timeout

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  1. Anonymous
    2021-01-05T23:26:14+00:00

    Glad to hear!

    I haven't played with my overclock setting besides augmenting fan speed to avoid overheating (at first I thought it was a heat issue)

    I still haven't plugged any other USB accessories, however I'm now at day 4 since the format and last crash.

    I really think we're zeroing in the source (or partial source) of the problem.

    Too many usb gadgets seems to be part of the problem, and maybe display resolution/frequency as well.

    If we can eventually confirm that, we'll then have to figure out what's at fault: Windows or the motherboard

    Maybe all our boards use the same usb chipset and it's at fault.

    Well, I'm glad we're getting closer to a cause, but we're far from a solution other than "Don't replug your USB accessories..."

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  2. Anonymous
    2021-01-04T09:45:55+00:00

    I had the same experience prior to the latest drivers, just one crash a day. I'd play for a few minutes, the system would lock up and I'd need to reset, or it would reboot itself within a minute.

    Since updating to the latest drivers I usually crash to the desktop instead. Sometimes I get a second crash these days though, and it might not happen within the first 15 minutes.

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  3. Anonymous
    2021-01-04T04:31:56+00:00

    The one thing I've learned from trying to fix this is that a few hours of crashless gameplay means almosy nothing, as the problem can be infrequent. My dreams have been crushed so many times thinking I finally fixed it...Excited to hear your next update though!

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  4. Anonymous
    2021-01-04T03:48:28+00:00

    I have the same exact problem here. I actually recently bought this computer two weeks ago from bestbuy (cyberpower)

    -Specs-

    CPU- AMD Ryzen 7 3700X

    RAM- 16GB

    GPU- AMD Radeon 5700xt

       It usually crashes when gaming between 5 to 15min. My screen goes black and I loose audio from my whole computer which then I have no other choice but to restart. 

       The weird thing is tho that It never happens again after I restart my computer (until I go to bed and come back the next morning)

    I have an LG ultrawide monitor 2560x1080 75hz

    I was reading and saw that maybe it could be narrowed down by peripherals idk..

    Already tried all the driver uninstalls and re-installs and the issue still persists.

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