Display driver amdkmdag stopped responding and has successfully recovered.

Anonymous
2020-10-03T00:20:08+00:00

I've been having crash issues for months now with no solution. I've been able to narrow it down to a windows issue but no solution seems to be available.

At random points during gaming (COD Warzone) the video card driver stops working and then immediately recovers. I get a black screen for around 5-10 seconds and that causes my game to crash. It is extremely frustrating.

I have done clean installs of Windows 10 64bit, tested with both NVidia and AMD GPU's, various video card drivers (up to 1 year old), and various other checks and setting changes.

I'm hoping that someone can please respond to help me figure out what is causing this issue because it is extremely frustrating.

Thank you,

Gregg

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-05-10T14:43:53+00:00

Hey everyone, 

I have finally fixed this issue fixed on my PC. I'm so damn happy 😅

Changing my input from DisplayPort to HDMI resolved it. This fixes the crashing completely, even with two sticks of memory in dual-channel mode at full speed 3200Mhz.

This got me curious, since I saw that using HDMI limits my refresh rate to 100Hz. So, I switched back to DisplayPort but forced it to run at 120Hz instead of the full 144Hz. This also runs flawlessly with dual-channel memory and IMO confirms that 144Hz (combined with certain memory configurations) is somehow the causing the crashes.

I've ordered a new DisplayPort cable to see if it resolves the issue at 144Hz, but even if it doesn't I'll be happy with 120Hz since the 5600XT rarely gets above 120 FPS in games I play at 1440p anyway!

I hope this helps some of you.

EDIT: Sorry to hear about your new issue Tyler. I am on the latest Window 10 update and AMD drivers (I now have the full AMD Overlay etc installed) and have not run into that problem.

EDIT 2: New DisplayPort cable has the exact same issue at 144Hz. I can live with 120Hz so it's all good and no more crashes :)

EDIT 3: I other solutions posted online to get 144Hz working. Summary is here: https://evanshortiss.com/amd-driver-memory-lock-timeout

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  1. Anonymous
    2021-01-02T11:13:43+00:00

    Yep I'm having the same issue. I'll game for an hour or so and game will hang frozen for a few seconds, then go black. Audio will continue and then it will crash the app. I'm then returned to my desktop where I'm greeted by a driver timeout issue.

    I'm also finding this within the event logger;

    Faulting application name: Radeonsoftware.exe, version: 10.1.2.1829, time stamp: 0x5fca253b

    Faulting module name: ntdll.dll, version: 10.0.19041.662, time stamp: 0x27bfa5f0

    Exception code: 0xc0000374

    Fault offset: 0x00000000000ff0f9

    Faulting process id: 0x320c

    Faulting application start time: 0x01d6e0e916c10ead

    Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe

    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

    Report Id: 16cf1433-68ae-44df-8231-6ff4682d1e74

    Faulting package full name: 

    Faulting package-relative application ID: 

    Specs;

    AMD 3600

    Gigabyte B550 Aorus Pro

    5700XT

    970 EVO SSD

    32GB DDR4 3600

    It's becoming annoying as I'm the host when playing The Forest and I'll be the one that crashes and the game hangs for everyone else and we loose progress if we haven't recently saved.

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  2. Anonymous
    2021-01-01T23:43:03+00:00

    Almost has to be a windows problem at this point. Has anyone with this problem completely changed out every component in their computer? I've done everything except my cpu, case, and ssd, but not all at the same time.

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  3. Anonymous
    2021-01-01T22:31:15+00:00

    I have exact same probs and error messages as Raphael. Fairly similar set up but different. Diff monitor, AMD card (rx 590), MSI motherboard (b450 gaming pro carbon ac, NVME SSD (kingston) , Ryzen CPU (3600x).

    Edit: Just looking through there is no common theme in hardware although a lot of MSI motherboards. Must be a windows issue.

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  4. Anonymous
    2020-12-21T21:20:35+00:00

    I have windows 10 pro and once I updated to 20h2, it all went down hill.

    Games kept acting up, so I tried a driver install. Now I am stuck running my 5700xt

    with Event Device not started (amdkmdap). I am stuck on 20h2. I have to find a fix.

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