Display driver amdkmdag stopped responding and has successfully recovered.

Anonymous
2020-10-03T00:20:08+00:00

I've been having crash issues for months now with no solution. I've been able to narrow it down to a windows issue but no solution seems to be available.

At random points during gaming (COD Warzone) the video card driver stops working and then immediately recovers. I get a black screen for around 5-10 seconds and that causes my game to crash. It is extremely frustrating.

I have done clean installs of Windows 10 64bit, tested with both NVidia and AMD GPU's, various video card drivers (up to 1 year old), and various other checks and setting changes.

I'm hoping that someone can please respond to help me figure out what is causing this issue because it is extremely frustrating.

Thank you,

Gregg

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-05-10T14:43:53+00:00

Hey everyone, 

I have finally fixed this issue fixed on my PC. I'm so damn happy 😅

Changing my input from DisplayPort to HDMI resolved it. This fixes the crashing completely, even with two sticks of memory in dual-channel mode at full speed 3200Mhz.

This got me curious, since I saw that using HDMI limits my refresh rate to 100Hz. So, I switched back to DisplayPort but forced it to run at 120Hz instead of the full 144Hz. This also runs flawlessly with dual-channel memory and IMO confirms that 144Hz (combined with certain memory configurations) is somehow the causing the crashes.

I've ordered a new DisplayPort cable to see if it resolves the issue at 144Hz, but even if it doesn't I'll be happy with 120Hz since the 5600XT rarely gets above 120 FPS in games I play at 1440p anyway!

I hope this helps some of you.

EDIT: Sorry to hear about your new issue Tyler. I am on the latest Window 10 update and AMD drivers (I now have the full AMD Overlay etc installed) and have not run into that problem.

EDIT 2: New DisplayPort cable has the exact same issue at 144Hz. I can live with 120Hz so it's all good and no more crashes :)

EDIT 3: I other solutions posted online to get 144Hz working. Summary is here: https://evanshortiss.com/amd-driver-memory-lock-timeout

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  1. Anonymous
    2020-11-30T03:27:10+00:00

    I am having the same issues with both my RX5700XT and RX580. ANY games would crash within minutes, sometimes up to 30 minutes if it was a low-end game. I have also changed registry, bought a new GPU, PSU, uninstalled/reinstalled windows, full-wiped drives and installed windows, and more. What did help me was uninstalling the AMD High Definition Audio Device. I think it uses the monitor speakers, or at least sends the audio over to the monitor. So as long as you have speakers/headset plugged into the motherboard or soundcard, uninstalling the AMD Audio driver should not affect your sound.

    To uninstall, go to Device Manager --> Sound, video and game controllers. The AMD HD Audio Device will reinstall when you update windows or amd drivers. 

    I do still sometimes get crashes, usually when first setting up a game, or changing settings sometimes. Sometimes when opening another program, like if I was playing without Chrome open and then opening Chrome, it will crash but only sometimes. The crashes have been reduced significantly though, if went from not even being able to leave the title screen without a crash for newer AAA titles to hours of crash free gameplay. I have played AC: Valhalla with chrome and discord open for a 7 hour session and did not experience a crash. I do crash a lot in BO Cold War, but I think that might be a Cold War issue since it is not affecting other games for me.

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  2. Anonymous
    2021-07-26T17:47:59+00:00

    This issue amazes me... over the last 5 years I have tried million different things, but it still persists and by the looks of it still to this day nobody has figured out the definitive reason why it happens.

    So I read all 16 pages of the thread and it seems all the same suggestions and potential causes are being discussed:

    * undervolt/overcolt the GPU

    * increase/decrease power limit

    * downclock GPU

    * uninstall additional software (like Radeon software i.e. ReLive)

    * uninstall High Definition Audio

    * issues linked to 120/144Hz monitors or DisplayPort

    * issues linked to PSU

    * one solution which I have never seen before was related to dual/single-channel memory, but it seems that has not definitively fixed the issue.

    Have I missed anything else?

    Just a little bit of my story - I had this issue probably for 5 years if not more. I had it on R9 290X, R9 390X, R9 Fury X and on RX5700XT. All except RX5700XT were purchased used. At the same time, I only had a single Nvidia card and that was GTX260 and it did not have this issue. I always assumed this is AMD issue, but I can see some people reporting it on Nvidia as well. Now if there is a suggestion on the internet on how to fix this - I bet you I have tried it.

    I always had an overkill power supply (Enermax Platimax 1500W) from the days of me owning 2X4870X2 on quad-CF, later on I have downscaled to a more "reasonable" Corsair AX1200i and AX860i, so that is not power supply issues either.

    What makes this issue particularly annoying is that the causes for it are always different, for one person it will crash in Warzone, but not in Whicher, for another person is exactly the opposite, for one person the cause is HDAD, for others it does not.

    Now there is an interesting twist on my story... my RX5700XT was a new card with a warranty and it turned out to be defective in more than one way. Eventually it was RMA'ed and thoroughly tested by the manufacturer before it was sent back to me. Guess what - it doesn't have this issue. And it wasn't 2 days in a row, or 2 weeks. I got RMA back in May and since then I have had no issues with driver stopping.

    So my conclusion here - AMD drivers are kind of ****, they have been unreliable for as long as I can remember, but importantly for this issue there are:

    * your card is defective, even if it is rejected by RMA (they just trying to stonewall you).

    * the way windows handles the video drivers is unstable and even the smallest issue will trigger the driver crash - that is why so many different reasons exist... literally anything can cause the display driver to crash and it is just not acceptable.

    What is the solution - buy a new graphics card thoroughly test it before 30 days the return policy expires, if you get a driver not responding error just return it and do it as many times as it requires. If your GPU does it then it is faulty, and even if it is not faulty you still don't want to get involved with this issue... as there are quite clearly no solutions for it. Windows are just **** like that and unstable (not like we have the option to use anything else), so to avoid the issues you need a perfectly working GPU.

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  3. Anonymous
    2021-01-03T13:01:45+00:00

    I might have had a breakthrough at least for AMD users. I did a clean uninstall of the graphics drivers then followed the instructions on this vid to install the drivers without the AMD radeon software, as normally you don't get a choice  (1) How to install AMD Drivers (without the installing Adrenaline Software) - YouTube

    Not sure whether doing the same with nvidia software will work, i know at least you guys get the choice to install drivers without the software.

    Haven't had a crash yet since although its only been one day so will update if it starts crashing again

    I would not consider this an acceptable solution as I like using the features of the radeon software. So many people are reporting these issues for months going back many software versions, can't believe the parties involved haven't got together and sorted it.

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  4. Anonymous
    2020-12-30T19:26:26+00:00

    I have similar issues in my new build.

    Switched PSU (so don't change yours), motherboard, RAM, cash and a new NVME SSD, only thing left is my CPU (Ryzen 7 2700sx) and Radeon RX 580.

    I opened a RMA for my RX 580 since the driver was always crashing in Overwatch and Fortnite, but when I switched to my old R9 280X, same issue.

    And the latter ran fine in my other computer.

    I also reinstalled Windows, DDU, tried older drivers, stressed test my RAM, underclocked and overclocked my GPU, it's all random; sometimes I can game for 2 hours straight, others I crash in the menus, or after 2-3 minutes.

    Tried graphics at Low, even if I used to run them on High/Ultra back in my old build.

    What scares me is that I was about to purchase an RX 6800 XT or RTX 3080, and I don't know if the problems will persist...

    Question for everyone around here:

    What monitor(s) are you using?

    What size, resolution, refresh rate, connection.

    I have a Dell S3220DGF (32", 1440p, 165hz, connected via Display port)

    and a LG 34WK650-W (34" 2560 x 1080 Ultra wide, 75hz, connected via HDMI because my RX 580 was having problems with 2 Display port monitors back on my older system)

    I have both at 60hz at the moment, but it doesn't change a thing.

    Complement: Both have Freesync, tried having both On, both Off, 1 on the other off, still crashes.

    I've also tried on a single monitor (the LG) using DisplayPort, then HDMI, it still crashes.

    I will reinstall my RX 580 and cancel the RMA, but this needs a fix. I don't know if I must blame Windows, AMD or my MSI motherboard, but I'm out of idea to fix the problem.

    *EDIT*

    I've also found this error at the same time I'm getting a "*Display driver amdkmdag stopped responding and has successfully recovered."*graphics crash:

    "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

    {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

    and APPID

    {15C20B67-12E7-4BB6-92BB-7AFF07997402}

    to the user DESKTOP-ULJAN3F\**** SID (S-1-5-21-3466181943-1332235542-109778068-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.*"

    I don't know if it's directly linked to the crash, or if it's a result of, but I believe every information could help at this point.

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