Bluetooth mouse freezes intermittently since the May Windows 10 (ver. 2004) update

Anonymous
2020-10-17T20:35:24+00:00

Ever since this update my Bluetooth mouse continues to freeze for a few seconds intermittently. I own a Microsoft Designer Bluetooth Mouse and

Microsoft Modern Bluetooth Mouse and the problem exists with both. Tried a Logitech Pebble and again, the same issue. I've tried the troubleshooter

  • it solves nothing. Tried to update drivers - nothing. Restarting Bluetooth - doesn't work.

No matter what attempts to resolve this problem I have discovered, they have all failed.

Can someone help me with this?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-27T14:16:34+00:00

This is a summary of the Potential solutions I found in this thread. I am not sure which one would work the best or work at all:

DISABLE BLUETOOTH POWER SAVE

Press Windows + X and select Device Manager

There you will find the Bluetooth adapter

Right click the adapter and select Properties

Uncheck "Allow computer to turn off this device to save power"

Click Ok

MOUSE REGISTRY HACK

Add the following keys at this location: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&2816b067&0&10\Device Parameters

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

ENABLE MOUSE POINTER TRAILS

Go to Settings > Mouse

Click "Additional Mouse Options"

Click the "Pointer Options" tab in the resulting dialog box

Check the "Display Pointer Trails" box, you may also want to set the slider to short

Click Ok

DISABLE ENHANCE POINTER PRECISION

Go to Settings > Mouse.

Click the "Additional Mouse Options" option

Click the "Pointer Options" tab in the resulting dialog box

Uncheck the "Enhance pointer precision" box

Click Ok

SCREEN & SLEEP OPTIONS

Press Windows + X and select Power Options

Set the power option to NEVER for screen and sleep

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  1. Anonymous
    2021-05-09T14:08:09+00:00

    Hi folks,

    I have what sounds like the same issue. The bluetooth mouse works for the most part, but will intermittently freeze for a short time (seconds or less). The mouse cursor is unresponsive then jumps ahead as it catches up to the mouse motion. The problem occurs just often enough to make mouse use difficult and frustrating over time.

    I've done all the usual things (updated drives, turned off power management of the relevant bluetooth devices, including in the "human interface" area of device manager). I can also verify the problem does not occur when using a logitech wireless usb dongle. It seems specific to the bluetooth connection. I have no indication that any other bluetooth devices are having a problem.

    I'm on a Lenovo X1 Carbon 9th Gen / Logitech MX 3 Anywhere mouse. Does uninstalling the Elan trackpad/keyboard driver, and letting Windows reinstall take care of it? Does windows install a different driver than Lenovo? Wondering if this is a fix, if it just comes back again at the next Lenovo update.

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  2. Anonymous
    2021-05-04T07:04:52+00:00

    I have a fix for a Bluetooth mouse. You have to uninstall Lenovo (or other factory) touch pad drivers and let Windows to install automatically Elan pointing device drivers. Just make sure you have external keyboard and mouse, cause when you uninstall the drivers, touchpad and keyboard will stop working until you restart windows. As soon as windows will install drivers everything will start working again.

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  3. Anonymous
    2021-04-16T09:00:56+00:00

    Same issue here, new XPS 9310 and a microsoft bluetooth mouse. 

    Everytime I leave the mouse for a few seconds, then start moving it again the cursor doesnt move for a second, then applies the movement in a delayed manner. Very annoying!

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  4. Anonymous
    2021-03-18T16:14:29+00:00

    Same here.

    I don't have any problems while listening to music on Bluetooth headphones. Once I disconnect the headphones, my Bluetooth mouse and keyboard start freezeing intermittently.

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