We can't create a recovery drive when trying to create a NEW recovery drive.

Anonymous

When I created my recovery drive the only drive available with the necessary space available was a removable hard drive. I ordered a new flash drive that was big enough and today I tried to create a new recovery drive.

App comes up no problem but after checking my system for available drives it returns the error
"We can't create the recovery drive" A problem occurred while creating the recovery drive.

I checked the forum for help and saw a reference to regagentc /info so I ran it and compared to the one posted mine actually had a drive listed. I disconnected the drive and restarted the system; but got the same error and information.

So basically, how can I create a new recovery drive? How would anyone create a new one if say their old one became unusable? There must be some information somewhere.

Thanks in advance,

Pamela

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Anonymous

Hi, MissPam_Samm,

Sorry to hear you're experiencing this issue.

This error is usually related to the option "Back up system files to the recovery drive", sometimes creating the recovery drive with this option unchecked first and then recreating with this option checked may fix the problem.

1-Click on Start, search for the recovery drive, and click on that

2-In the Recovery Drive wizard uncheck the "Back up system files to the recovery drive" option

3-Click on Next

4-Select the USB drive that you intend to use as a recovery drive

5-Click Next to continue

6-Click the Create button to confirm the action. The utility will format the drive and copy the required files to the storage device

7-Regardless of whether you see an error or the process completes successfully, don’t click the Finish or Close button

8-Instead, click on the back button in the upper left corner

9-Now check the option "Back up system files to the recovery drive"

10-Then click on Next and follow the instructions to create the recovery drive

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48 additional answers

Anonymous

2023-11-01T22:29:58+00:00

Nope. Did not work for me.
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Anonymous

2024-01-16T00:14:56+00:00

Ditto for me. The suggestion above didn't work for me either. Using a 128GB flash drive, so capacity isn't the issue. Help!
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Anonymous

2024-01-04T18:06:08+00:00

Does not work...It just reverts to the original "A problem occured while created the recovery drive."
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Anonymous

2023-12-25T01:06:20+00:00

Hi, MissPam_Samm,
Sorry to hear you're experiencing this issue.

This error is usually related to the option "Back up system files to the recovery drive", sometimes creating the recovery drive with this option unchecked first and then recreating with this option checked may fix the problem.

1-Click on Start, search for the recovery drive, and click on that
2-In the Recovery Drive wizard uncheck the "Back up system files to the recovery drive" option
3-Click on Next
4-Select the USB drive that you intend to use as a recovery drive
5-Click Next to continue
6-Click the Create button to confirm the action. The utility will format the drive and copy the required files to the storage device
7-Regardless of whether you see an error or the process completes successfully, don’t click the Finish or Close button
8-Instead, click on the back button in the upper left corner
9-Now check the option "Back up system files to the recovery drive"
10-Then click on Next and follow the instructions to create the recovery drive

We are trying to create a recovery drive using a 32gb thumb drive. We were able to use your advice to get it to work with the “Back up system files to the recovery drive” unchecked. It showed the usb drive and went through the process. It showed creating utilities, and a progress bar and ended with a message “The recovery drive is ready”. I pressed the back button until I reached the “Backup System Files” and checked it. I then got the same message as before - “The drive must be able to hold at least 32 GB an everything on the drive will be deleted” on a screen asking to Connect a USB flash drive.

What should I try next? Do I need a 64gb usb drive?
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