Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable

Anonymous
2023-03-31T15:20:04+00:00

Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-02-14T15:58:41+00:00

    Hey! I hope you are doing fine.

    If you can't find it under Human Interface Device, do check it once under the Biometric Device. In some PCs, it is available as a separate option under Biometric Device

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  2. Anonymous
    2024-01-06T16:10:04+00:00

    did anybody get anywhere with this? I have the same trouble- in fact I have had the same trouble and others with the upgrade to windows 11 that rode back onthe update 5 times- this time my computer automatically upgraded me when i restarted and now won't let me roll back again! what's the point of a software upgrade that downgrade's your computer!!

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  3. Anonymous
    2023-11-10T03:39:05+00:00

    This is an ongoing issue for which I have yet to find a permanent solution. I corrected it once by doing an in-place upgrade. But the next time any update happens, the fingerprint sign-in becomes unavailable. My "FPC Fingerprint Reader (Disum)" shows as not working in Device Manager and the option is not available in settings.

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  4. Anonymous
    2023-10-19T14:47:11+00:00

    Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

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  5. Anonymous
    2023-10-02T17:51:39+00:00

    helloface not runing please helpe me

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