Family Safety location tracking not working

Anonymous
2023-03-05T01:16:51+00:00

Hello. I have two children with Android phones (Samsung S21's). We have used Microsoft Family Safety for a few years and location tracking has worked perfectly until a few weeks ago when it stopped updating their locations.

I looked at every setting on both their phones, making sure all of the recommended location settings, security settings, battery settings were correct. Still couldn't get their location which showed they were both "In the house" when they were actually at school.

I uninstalled the app from both phones and reinstalled it. I followed all of the security prompts for the recommended settings. Both phones started to report their location again.

However... one of my children is on a school trip. Their phone last reported in five hours ago from a service station 250 miles away. They are now at their destination, but the Microsoft Family Safety app still shows them where they were five hours ago (extremely worrying for a parent).

Looks like the probkem has happened again. This must be a Microsoft problem What are the chances of both my kids phones stopping reporting their location at exactly the same time?

Come on Microsoft please fix this. Our children are very important to us and the app is called Microsoft "Family Safety".

Windows for home | Windows 10 | Family and online safety

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

115 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-04-07T12:43:39+00:00

    My reply from Microsoft following on from several emails to report the issue with Family Safety:

    "Thank you for your prompt response and for providing the needed information. Please be informed that at this time, the issue is still under investigation.  I am unable to provide an estimated time frame for the resolution, however I will be sure to keep you updated as to any progress on the open investigation. We sincerely apologize for any inconvenience that this may have caused you. Thank you for  your patience while we work to resolve your issue. Thank you,Microsoft Family Safety Team"

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-04-03T20:49:45+00:00

    My son update the app. Now we have 3 phones that dont work with Family S. So, microsoft is gonna fix the app or have another?

    Or just we need to start using google or other Brand ?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-04-02T02:38:54+00:00

    It is April 1st and this issue is still an issue.

    I went into Family Safety on my son's phone, selected the map, and it showed the correct location. If that is working, then something either in the app or with Microsoft services are not working.

    I suppose the next move is to leave compliant in the Google Play Store, that seem to gets the attention of the developers..

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-04-01T16:53:34+00:00

    Same here. Both kids have Samsung devices, A53 and A52. We have done everything to get it working again. No way. Absolutely annoying. My wife wants to switch from M$365 to Google family link, including cloud storage. Let's see if Microsoft is able to fix this by time. But I'm not positive. They didn't manage to fix that at least since 28 days, when my daughter was last seen on the map.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-03-30T17:32:23+00:00

    Having this too!

    Very annoying.

    Was this answer helpful?

    0 comments