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Hello. I have two children with Android phones (Samsung S21's). We have used Microsoft Family Safety for a few years and location tracking has worked perfectly until a few weeks ago when it stopped updating their locations.
I looked at every setting on both their phones, making sure all of the recommended location settings, security settings, battery settings were correct. Still couldn't get their location which showed they were both "In the house" when they were actually at school.
I uninstalled the app from both phones and reinstalled it. I followed all of the security prompts for the recommended settings. Both phones started to report their location again.
However... one of my children is on a school trip. Their phone last reported in five hours ago from a service station 250 miles away. They are now at their destination, but the Microsoft Family Safety app still shows them where they were five hours ago (extremely worrying for a parent).
Looks like the probkem has happened again. This must be a Microsoft problem What are the chances of both my kids phones stopping reporting their location at exactly the same time?
Come on Microsoft please fix this. Our children are very important to us and the app is called Microsoft "Family Safety".
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That's interesting that they would say users don't use the location features when the location features haven't worked in almost a year. How could we use them? Back when it worked, I used it for lots of alerts.
Maybe when they fix the location issue, they will realize that everyone is using it and will decide not to remove the feature.
Thanks Diego. Seems that the website is working for some and not others. The locations show the same for me on the website as they do on the app - me 5 days ago, my wife 6 days ago, and my son 26 days ago.
@Microsoft - When will you post some kind of update to this? There are several threads on this issue that have been going on for about two months now.
Well, not sure if Microsoft will Reply or fix, but I´m pretty sure they will not forget sending the billing in a few days
Any update here Microsoft?
Indeed, seems to be impacting IOS and Android devices. Funny enough, one of my kids' phones reported its position today for the first time in 21 days. None of the others, including mine, have reported in for at least a couple weeks.
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