How to resolve Win 11 won't completely shut down and won't restart?

Anonymous
2023-03-17T18:22:01+00:00

After applying the most recent cumulative update to my Win 11 PC, it will no longer completely shut down and will not restart. It closes all apps and video but the lights and fan continue to run and it won't power off. I have to shut down using the power button. I ran "sfc/scannow" which repaired corrupted files but didn't resolve this issue. What should I do to troubleshoot this and get it corrected?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-05-12T18:27:40+00:00

    unfortunately, none of the suggested measures worked for me. please assist!

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  2. Anonymous
    2025-05-07T19:18:56+00:00

    The following just worked for me:

    The fix is a surprising one...

    Device Manager -> Universal Serial Bus Controllers

    Go down the list and any of them that has a "Power Management" tab, uncheck "Allow the computer to turn off this device to save power".

    OS Name Microsoft Windows 11 Pro

    Version 10.0.26100 Build 26100

    System Name MSI

    System Manufacturer Micro-Star International Co., Ltd.

    System Model Prestige 16 AI Evo B1MG

    System Type x64-based PC

    System SKU 15A1.1

    Processor Intel(R) Core(TM) Ultra 7 155H, 3800 Mhz, 16 Core(s), 22 Logical Processor(s)

    BIOS Version/Date American Megatrends International, LLC. E15A1IMS.106, 11/3/2023

    Installed Physical Memory (RAM) 32.0 GB

    Windows 11 Pro Version 10.0.26100 Build 26100

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  3. Anonymous
    2025-04-11T00:50:08+00:00

    win 11 will not restart

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  4. Anonymous
    2025-03-29T17:15:32+00:00

    I just booted again. it came back on. Thanx for getting me started.

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  5. Anonymous
    2025-03-29T17:13:21+00:00

    It did

    I held the power button down for 30 seconds. It did not boot up.

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