Windows 11 network shows "connected no internet access" but I am online, can connect to most websites, but some win apps think I'm offline and do not work

Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, just to confirm when you open your browser, is the internet working? or not at all? in addition, have you tried different devices with the same network if it's working fine?

While waiting for your response, please do the following basic troubleshooting steps:

This problem actually occurs when there is a problem with your internet configuration and driver, kindly follow the steps below and I hope this helps.

Note: Make sure to do it on the affected user

First what we will do is enable WWAN and WLAN services, these services are essential to run the Wireless and wired connection perfectly.

• Open Services (Press Windows key + R then type in services.msc then click OK)

-Look for WLAN Autoconfig and WWAN Autoconfig> Right-Click Properties and set it to automatic (If it's already set to automatic, right-click then click stop then start it again)

-Restart the PC and check

If the issue persists, run the following command in Command Prompt (Admin). Follow the steps below to do so.

These sets of commands will reset the internet connection and re-calibrate the internet settings you have.

Press Windows Key + X.
Click on the Command prompt (Admin).
Type the following commands, and hit Enter after each command:

netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

If the same issue follows the methods below:

Method 1. Do clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/topic/how-t...

Let me know how it goes and I hope that helps.

Bernard

Thanks for the recos Lester. Tried all of those and the problem still exists. There was one item in Task Manager that would not disable "AVLAunch (2)". Looks like it may be a dupe of AvLaunch, which is my antivirus app AVG Internet. Could this be causing the issue?

FYI, prior to trying your recos I updated all of my Dell drivers and bios using a Dell update app. I also spent hours with MS support, Dell support, and my ISP support and none could solve the problem.

Wondering if a win reinstall or a factory reset of my PC is the only answer ?

The mystery continues...

Can you provide the following information which may help determine any issue(s):

Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file

Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

Also, can you do the following:

Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

https://support.office.com/en-us/article/share-...

Hi,

If Dell SmartByte Application is installed can you try uninstalling it.

Thanks for the suggestion. Uninstalled Smartbyte and related services/drivers. Problem still exists.

Love this forum... keep the ideas coming... there's got to be a solution out there.

Thank you for your detailed reply, and I do apologize it didn't work on your end, but there is nothing to worry other advisors can take a look at it and will share some other ways that can fix the issue.

Hi, thanks for replying, after doing an in-place upgrade, there are no changes on the PC? is that a personal device or connected to a domain or company?

It's a personal device, as I mentioned before it's a PC on my home network

I'm not comfortable doing an in-place upgrade. Hopefully someone can offer another solution for this issue.

Thanks.