Windows Setting crashes on display menu

Anonymous
2023-03-13T08:46:10+00:00

Windows settings are crashing after a minute of two when I leave it open, only when I open the display settings, but only when it's windowed and not on maximized. I close all programs that are involved in that, but it keeps happening. I did a system check, disk check, installed the previous intel graphic driver. It didn't changed anything.

Faulting application name: SystemSettings.exe, version: 10.0.22621.900, time stamp: 0x12963a0f
Faulting module name: msvcrt.dll, version: 7.0.22621.608, time stamp: 0xc4d8152c
Exception code: 0x40000015
Fault offset: 0x000000000000b15c
Faulting process ID: 0x0x28E0
Faulting application start time: 0x0x1D95527932D213C
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report ID: a832f8a6-1929-46ec-abbd-9a4ff62627aa
Faulting package full name: windows.immersivecontrolpanel_10.0.6.1000_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

I have looked in to drivers that are installed and found this.

DXGKrnl LDDM Graphics Subsystem: Controls the underlying video driver stacks to provide fully-featured display capabilities. (Verified) Microsoft Windows C:\WINDOWS\System32\drivers\dxgkrnl.sys Sat Feb 18 07:04:57 2023

The last timestamp of dxgkrnl.sys was on Sat Feb 18, so it have to be installed later...

This is my iGPU adapter I am using.

Intel® Core™ i5-13600K Processor

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-03-13T15:57:22+00:00

    When I connected the display port after startup. It didn't turn on the screen. So I had to do a hard shut down.

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  2. Anonymous
    2023-03-13T15:41:04+00:00

    I uninstalled the graphic driver software, and dit this

    **Open Device Manager Expand Display adapters Find the Graphics driver Right click it and select Update Click "Browse my computer for driver software" Select "Let me pick from a list of available drivers on my computer" Make sure to put a check mark "Show compatible hardware" Select an older driver from the list Click Next then restart your computer

    But it is still crashing and it is for sure graphics.

    I will unplug external hardware device and follow the next step.

    Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

    I don't have any 3rd party antivirus installed. I did not restart yet and there was a USB cable that was connected to PC and was lyning against the display port cable without anything connected and when I touched it I heard the sound of plugin or -out a device, but it was to fast to see what it was. I disconnected that cable, without restarting but no change right on. But when I touch the remaining cables I don't hear that sound anymore.

    An other experience I had with this new PC was that I had a dongle plugged in close the my internet cable and my download speed was chunking. I solved that by plugging in the dongle in front of my PC.

    I will now shut down my PC and disconnect the display port and reboot, wait some time and connect it. Maybe some service will restart or maybe its a service closed or I need to remove windows components that are installed with power shell, because in installed apps I can not...

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  3. John DeV 170.4K Reputation points Independent Advisor
    2023-03-13T13:44:28+00:00

    Hello Daen,

    Yes, you can change and try the older driver then see if it fixes the issue. If this does not work, please continue to perform an in-place upgrade.

    Kind regards,

    John DeV

    Independent Advisor

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  4. Anonymous
    2023-03-13T13:34:53+00:00

    Hi John,

    Those things I did before, but I forgot to tell

    **Restart Windows Explorer Press Ctrl + Shift + Esc to open Task Manager. Select the Processes tab. Scroll down and select Windows Explorer, Right click then select Restart. **Reset Settings app via PowerShell Open PowerShell as Administrator Copy and paste the command below then press Enter. Get-AppxPackage *windows.immersivecontrolpanel* | Reset-AppxPackage Restart your computer

    what I also did was a dism cleanimage and healtrestore and I did a memory check.

    I will now try the next steps, but I have a questions on that... Can I change the driver in device manager without uninstalling the related software? Because the .inf file will change to a windows driver, but the software is used to talk to the file they created.

    This is a list of every software that recently changed.

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  5. John DeV 170.4K Reputation points Independent Advisor
    2023-03-13T09:20:17+00:00

    Hello Daen,

    Good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    Please try the following methods below.

    **Restart Windows Explorer

    Press Ctrl + Shift + Esc to open Task Manager.

    Select the Processes tab.

    Scroll down and select Windows Explorer, Right click then select Restart.

    **Reset Settings app via PowerShell

    Open PowerShell as Administrator

    Copy and paste the command below then press Enter.

    Get-AppxPackage *windows.immersivecontrolpanel* | Reset-AppxPackage

    Restart your computer

    **Open Device Manager

    Expand Display adapters

    Find the Graphics driver

    Right click it and select Update

    Click "Browse my computer for driver software"

    Select "Let me pick from a list of available drivers on my computer"

    Make sure to put a check mark "Show compatible hardware"

    Select an older driver from the list

    Click Next then restart your computer

    If the issue still persists, Please try performing an In-place Upgrade. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

    https://answers.microsoft.com/en-us/windows/for...

    **Few things to check on the PC

    Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

    Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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