windows 11 does not recognize my bluetooth speaker as an audio device

Reported
Anonymous
2023-05-19T03:10:29+00:00

My Bluetooth speaker Creative Stage Air 2 suddenly stopped being recognized as an audio by Windows 11, windows 11 will connect it as a Bluetooth device but not as an audio device

I try to disconnect it and reconnect through the system - sound - pair new output device - did not work, it'll connect to Windows but not as an audio device

Windows for home | Windows 11 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-11-02T04:37:36+00:00

    Hi Mostafa,

    My thanks for this but I still have the same sort of issue. Windows 11 (Professional Edition) sees both my BT headphones and external BT speaker as "hands free audio headsets" - call centre type telephone headsets. I have removed the BT headphones and seperate speaker, repaired them, same result. I've tried uninstalling Bluetooth, rebooted and re-paired, same result. The LE Wire headphones does have a microphone in it but under Windows 10, it was seem as headPHONES, not a headSET. The Wonderboom 2 does NOT have a microphone but it is also seen as a headset. I have tried using onboard BT (now disabled) and two different manufacturers of BT dongles, same result every time.

    If they connect and correctly pair, sometimes I cannot select them as an Output Device in the Sound output as they are not listed. The Wonderboom conencts and becomes available and is seen as Headphones (Hands Free audio) by the Sound output. However, it does not play properly, chopping the music into sound bites. So far, my only fix appears to be reinstalling Windows 10 on my PC.

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  2. Anonymous
    2024-10-02T16:34:03+00:00

    Similar here. Sony neck speakers SRS-NS7.

    Was working fine for months. Then, one day, Windows stops recognizing them as audio devices. They still connected through Bluetooth, and were listed as Bluetooth audio devices, but did not appear at the list of output audio devices in windows audio taskbarr, so I could not select them.

    Nothing in this post worked, but finally after almost a week trying diferent things I found something that worked for me.

    Going through Windows Settings>Bluetooth and devices>devices> More devices and printer settings (translated from Catalan, so in engligh may vary slightly).

    I then see icons for all the connected devices, including mine.

    Right mouse click, them Properties, then services.

    In the list of associated services that are shown, I've noticed "Bluetooth serial port" appears 3 times.

    Image

    I unselected two of them and left only one. Then almost immediatelly the device appeared in the list of output audio devices ready to be chosen.

    Just another thing to try if the other options don't work.

    It's a shame that Bluetooth setup is such a mess in Windows.

    [Edit Dec 17, 2024: I've noticed that usually, for the SRS-NS7, I also have to uncheck the "Hands-free Telephony" checkbox from the same "Services" list to be able to hear the device]

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  3. Anonymous
    2024-09-19T23:01:51+00:00

    This worked like a charm!

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  4. Anonymous
    2024-09-06T20:58:43+00:00

    Under Device & Printers - Windows identifies Bose Soundlink Mini 2 speakers as a "Input Device". Is this a Microsoft issue?

    Duane

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  5. Anonymous
    2024-09-06T20:39:31+00:00

    Thanks for your detailed options for possible fix. However, Bose Soundlink Mini 2 speaker does not appear in "a list" to choose. If the Bose pairs, it shows up in "other devices" and the only option from there is "remove". I have spent last two days going through every procedure folks have posted to no avail. I have contacted Bose support but they gave me same procedures I've read past two days and finally told me to contact Microsoft. I tried, but you can't get live body anymore, they simply want you to use the "help.microsoft.com" website; which post the same procedures every forum has posted.

    The Bose Soundlink Mini & Mini 2 both connected on my old Windows 10 box, but I purchased a new gamer box two weeks ago with Windows 11. Both my mini speakers do not connect under Audio output.

    All drivers are up-to-date, all firmware is up-to-date and I have conducted the recommended procedures over a dozen times.

    Any further help would be greatly appreciated; I'm exhausted!!!!

    Duane

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