windows 11 does not recognize my bluetooth speaker as an audio device

Reported
Anonymous
2023-05-19T03:10:29+00:00

My Bluetooth speaker Creative Stage Air 2 suddenly stopped being recognized as an audio by Windows 11, windows 11 will connect it as a Bluetooth device but not as an audio device

I try to disconnect it and reconnect through the system - sound - pair new output device - did not work, it'll connect to Windows but not as an audio device

Windows for home | Windows 11 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

52 answers

Sort by: Most helpful
  1. Anonymous
    2024-08-26T17:48:55+00:00

    Thanks a lot for sharing this. This enabled audio output. Mic still doesn't show. I'm using a boat bluetooth headset with lenovo windows 11 laptop.

    * Open up a Windows Explorer window and paste this in the search bar Control Panel\Hardware and Sound\Devices and Printers and press enter

    * Click Devices

    * Scroll to bottom of page and click More devices and printer settings

    * Find the Bluetooth audio device that is not showing up as an audio output

    * Right click on the device and select Properties

    * Click the Services tab of the device's properties

    * In the list of Bluetooth Services, if you see Handsfree Telephony enabled, disable it and click OK

    You might need to play around with disabling other services (maybe Audio Sink) if that doesn't work, but Windows is generally a steaming turd so YMMV.

    0 comments No comments
  2. Anonymous
    2024-08-12T08:08:20+00:00

    THIs is hopeless. Very little of what you suggest is apparent or acessable.

    W11 the worst operating system ever cannot even run Bluetooth without massive complications.

    I'll never buy another MS device again... NEVER

    0 comments No comments
  3. Anonymous
    2024-07-27T00:02:21+00:00

    I spent last 3 days looking through the net to find an answer for that... In short - my bluetooth device was connecting to PC, it was visible under Bluetooth devices as connected, with the green dot and all that, but it wasn't listed as an Audio Output device, and it was not possible to "Enable" it in the oldschool audio "playback and input" menu. I have bought new soundbar, because i thought something broke with my previous BT speakers (although those were working absolutely fine with both Android and Apple devices)... Nevertheless, try this:

    Go to Settings -> Bluetooth and devices -> (all the way down) More devices and printer setting

    Your BT audio output device (soundbar, headphones etc) should be listed there. Right click on it -> Properties -> Hardware tab

    In there click on the line which contain "AVRCP" mentioned somewhere within (might need to enlarge column to see it) -> click Properties

    In the "general tab" of this new window click -> Change settings

    Go to "Driver tab" and choose -> update Driver, then -> Browse my computer for drivers -> Let me pick from a list of available drivers -> AND THEN, choose this exact one -> "Microsoft Bluetooth AVRCP Transport Driver.

    Reconnect the device if needed.

    It takes around 2 minutes to do all this, hopefully this helps!

    Worked for me.

    This finally solved it. Thank you!

    0 comments No comments
  4. Anonymous
    2024-06-17T14:22:36+00:00

    this worked like a charm! Thank you

    0 comments No comments
  5. Anonymous
    2024-06-06T13:24:58+00:00

    This worked. I had to reconnect the JBL speaker to get it back to the high quality sound. Thanks for posting this.

    0 comments No comments