Sony WH-1000XM5 mic stopped working after update to 22H2

Anonymous
2023-05-10T01:18:40+00:00

A few days ago my Windows 11 updated to 22H2 and my Bluetooth Headphones (Sony WH-1000XM5) microphone isn't working anymore.

A few points to consider:

  • Before the update, everything was working as expected
  • Before the update, Windows (and apps like Teams or Discord) would show me 2 devices: Headphones (WH-1000 MX5 Stereo) and Headset (WH-1000XM5 Hands-Free Audio). Now it only shows Headphones (WH-1000 MX5).Note: Only the second option would work to use the microphone
  • I have another computer with Windows 10 installed, and the above scenario applies to it. It shows the two options and the second one works for calls.

I already tried to forget the Bluetooth connection and pair it again.

I'm using Windows 11 22H2 Build 22621.1635.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-08-15T13:07:57+00:00

    I have been facing the same problem for over 3 months, I feel embarrassed in meetings. I use a DELL XPS 13 9320 with all drivers and Windows 11 updated to today's date, 08/17/2023.

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  2. Anonymous
    2023-08-05T17:27:59+00:00

    Yeah it's definitely something with the drivers /intel chipset. I have been using a USB dongle that has realtek chips etc for about a week... flawless, no issues at all.

    My internal bluetooth in laptop is an Intel chipset, so I disabled that and just using the realtek USB dongle and headphones work fine

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  3. Anonymous
    2023-07-27T20:21:33+00:00

    I also am having this issue. I used to be able to select headset and use the microphone built into the headset. Now that option is not available and I am unable to have Windows 10 even recognize the microphone device in the headset.

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  4. Anonymous
    2023-07-26T11:03:51+00:00

    It looks like it's bluetooth drivers issue on Windows 11. On Windows 10 I have other drivers and it works fine, on Android it also works fine for me. So I hope it will be resolved soon.

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  5. Anonymous
    2023-07-05T23:24:52+00:00

    Update 7/7/23: After restarting my computer the intermittent functionality below regressed back to consistently not connecting to voice chat. It now shows the original symptoms.

    Original post: I tried the fix you noted above for my Lenovo P1. When I reran Lenovo Vantage (similar to Dell Support Assistant) it surfaced a new Intel Bluetooth driver (22.200.0.2). After downloading and installing that it seems to work better but not 100% of the time:

    • I needed to forget and re-pair my headphones. The driver update alone did not change the behavior.
    • When I connect using the "connect" button on the Windows Bluetooth settings page, it seems to work every time.
    • When I power cycle the headphones, only the "music" functionality reconnects. I need to disconnect and reconnect my headphones using the windows settings page to get it to work again.
    • Windows still says "driver error" every time the headphones disconnect.

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