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Hi,
I have a soundcore q35 bluetooth headset. The headphones are working fine with bluetooth but the headset microphone is not connecting. I have tried multiple troublsehooters, driver updates and windows restarts. I have reset the device as well.
Please could you help me resolve this issue.
Thanks,
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have been suffering from this issue for a while, forgetting that I replaced my XPS 15's Killer Wireless card with Intel's. Once I figured this out, I discovered that my driver was extremely out of date, (2018 version), so I went to Intel's driver webpage and downloaded the latest driver, and it worked. The issue has been resolved completely for me.
Rollback of Intel Smart Sound Technology for Bluetooth Audio also worked for me. Root-cause is that windows somehow no longer manages to switch Bluetooth Codecs from A2DP to and from HSP and back for me when the microphone is needed (most likely due to incompatible driver versions). Interestingly, only the bluetooth audio driver was updated, so I presume some automated update scheduling was botched.
TLDR: Working versions of the two drivers on my machines were
Had the same issue.. Aftershokz headphone had output but no microphone. I uninstalled all audio drivers and reinstalled which resolved the problem with no Bluetooth microphone. (Update did not work, had to uninstall and re-install)
i am really fed up of this. this morning i did it, and after that windows does not start. i had to make a windows recovery. i stop, i will by this morning a cheap cable microphone and wait until windows/realtek solve this issue.
This worked for me. Deleted all drivers under Sound, video and game controls.
And this 2 under Other Device. (see picture) Restarted me PC and microphone are working again.
It worked!
Thank you so much!
I was having issues with my Bose NC 700 and getting insane to know what was happening because I was able to hear OS system sounds and calls but the microphone was not working at all.
