Bluetooth microphone is not working on Windows 11.

Anonymous
2023-04-10T12:37:21+00:00

Hi,

I have a soundcore q35 bluetooth headset. The headphones are working fine with bluetooth but the headset microphone is not connecting. I have tried multiple troublsehooters, driver updates and windows restarts. I have reset the device as well.

Please could you help me resolve this issue.

Thanks,

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-09-22T13:44:51+00:00

    Will this work for Dell XPS as well?

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  2. Anonymous
    2023-09-22T12:28:22+00:00

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  3. Anonymous
    2023-09-22T11:58:40+00:00

    Hi, can you send here the link on the Update that we need to download? will try it on mine, thanks!

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  4. Anonymous
    2023-09-22T10:41:44+00:00

    I have just installed these updates

    Image

    and after that sound on my laptop disappeared

    Image

    Ok, I fixed it by installing the audio drivers from the Asus official page, but I assume that the next WinUpdates will destroy it all again. Keep watching ))

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  5. Anonymous
    2023-09-22T03:26:31+00:00

    Thanks for the reply..

    These Intel drivers appear to be for intel NUC PCs so this is likely why the installation failed unless of course you have a NUC in which case I would not know why the install failed.

    It is not clear from your notes if the driver sin question were intel drivers or realtek drivers.. your original driver version (10.02.22621.608) doesn't seem to match the intel driver pack versions you reference later in your notes.. so not really sure what your final drivers versions are here.. Maybe you could clarify for the members.

    This is a very difficult issue to troubleshoot but I am confident this is a driver/OS compatibility issue.. trying to find the culprit though will be like trying to find a needle in a haystack.. perhaps if Intel/Microsoft or Realtek could provide the location of the originally released drivers for windows 11 this would help.

    please let the members know if your system is not stable with no BT mic issues.

    Thanks.

    P.

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