Unable to remove or reconnect bluetooth headset

Anonymous
2023-04-10T17:56:12+00:00

I am trying to connect my Sony WH-1000XM3 headphones to my PC, they used to connect but now they wont.

The device is listed as paired and when I click connect, it says "Connecting" where it currently says paired in the image, but only for less than a second, then it goes back to saying 'Paired".

So then I try removing the device in hopes I can re pair and connect it, but is simply says "Removing Device" for about 5 seconds and then says removed failed.

I know the bluetooth works on the computer fine as I have connected bluetooth controllers to it, and the headphones bluetooth works as I can connect it to other devices as well.

I have already tried removing it via device manager, by right clicking "WH- 1000XM3" and clicking uninstall.

Other solutions I found online and havent work for me include

  • going to device manager, restarting the device association service and clicking remove device (still says remove failed)
  • running the bluetooth troubleshooter
  • updating windows and bluetooth driver

any assistance would be appreicated

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-09-21T12:47:15+00:00

I finally figured out what the problem was

Apparently, if you use a previous Bluetooth USB Adapter, and then replace it with a new one, the system still detects the USB still being functional in the PC (Even when the USB is already replaced) You want to open up Device Manager>>View>>Show Hidden Devices,

Image

then you want to click on Bluetooth and it should show the old Bluetooth USB drivers, and you're gonna want to delete the drivers that have already been replaced then your headphones should finally disconnect by its self.

(P.S after you do this, you want to reconnect your Bluetooth USB Adapter for one last time and it should detect your headphones when you pair it again.)

Hope, this was helpful.

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  1. Anonymous
    2024-03-12T21:07:05+00:00

    I logged in to say thank you!

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  2. Anonymous
    2024-03-03T17:17:29+00:00

    Dude, you are a legend. This is the only solution to this problem that resolved my issue. I salute you.

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    1 person found this answer helpful.
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  3. Anonymous
    2024-02-08T10:13:02+00:00

    I finally figured out what the problem was

    Apparently, if you use a previous Bluetooth USB Adapter, and then replace it with a new one, the system still detects the USB still being functional in the PC (Even when the USB is already replaced) You want to open up Device Manager>>View>>Show Hidden Devices,

    Image

    then you want to click on Bluetooth and it should show the old Bluetooth USB drivers, and you're gonna want to delete the drivers that have already been replaced then your headphones should finally disconnect by its self.

    (P.S after you do this, you want to reconnect your Bluetooth USB Adapter for one last time and it should detect your headphones when you pair it again.)

    Hope, this was helpful.

    This worked for me thanks

    Was this answer helpful?

    1 person found this answer helpful.
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  4. Anonymous
    2023-12-30T23:04:47+00:00

    This is the best Christmas gift I could ask for.

    Thank you for finally getting to use my controller again.

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    1 person found this answer helpful.
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