Unable to remove or reconnect bluetooth headset

Anonymous
2023-04-10T17:56:12+00:00

I am trying to connect my Sony WH-1000XM3 headphones to my PC, they used to connect but now they wont.

The device is listed as paired and when I click connect, it says "Connecting" where it currently says paired in the image, but only for less than a second, then it goes back to saying 'Paired".

So then I try removing the device in hopes I can re pair and connect it, but is simply says "Removing Device" for about 5 seconds and then says removed failed.

I know the bluetooth works on the computer fine as I have connected bluetooth controllers to it, and the headphones bluetooth works as I can connect it to other devices as well.

I have already tried removing it via device manager, by right clicking "WH- 1000XM3" and clicking uninstall.

Other solutions I found online and havent work for me include

  • going to device manager, restarting the device association service and clicking remove device (still says remove failed)
  • running the bluetooth troubleshooter
  • updating windows and bluetooth driver

any assistance would be appreicated

Windows for home | Windows 11 | Devices and drivers

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Anonymous
2023-09-21T12:47:15+00:00

I finally figured out what the problem was

Apparently, if you use a previous Bluetooth USB Adapter, and then replace it with a new one, the system still detects the USB still being functional in the PC (Even when the USB is already replaced) You want to open up Device Manager>>View>>Show Hidden Devices,

Image

then you want to click on Bluetooth and it should show the old Bluetooth USB drivers, and you're gonna want to delete the drivers that have already been replaced then your headphones should finally disconnect by its self.

(P.S after you do this, you want to reconnect your Bluetooth USB Adapter for one last time and it should detect your headphones when you pair it again.)

Hope, this was helpful.

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  1. Anonymous
    2024-01-09T17:34:56+00:00

    none of this has worked for me. the device still says failed to remove...

    Ive deleted all of the Bluetooth drivers all of the registry entries. to no avail.

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  2. Anonymous
    2023-12-03T21:26:13+00:00

    Hello.
    This fix the removing problem but i still cant connect the headphone. I was using Bluetooth headphone and suddenly the bluetooth icon disappeared. The bluetooth in the laptop is broken. I bought USB bluetooth, but I could not connect the headphone or remove the device to re paired.

    If i delete all bluetooth driver with hidden ones in device manager, finally can remove the device but can't connect. The headphone works with other device like phone and i can connect other bluetooth device to the laptop like airbuds. Just the headphone still does not work with laptop.

    I delete all bluetooth driver in device manager and all file with the name of headphone from "sound, video and game controllers" and from Registry Editor. I restart the laptop and connect the USB bluetooth but my headphone appear again... I can remove the device but still cant connect. And if i remove the device and turn off and on the bluetooth, still appear the headphone device. I don't know what to do, where else to delete it, so that I can finally connect it again...

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  3. Anonymous
    2023-10-02T21:10:42+00:00

    Thanks for the tip.👍🏻

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  4. Anonymous
    2023-04-17T08:29:09+00:00

    We used a headset of the same model as yours: WH-1000XM3, and the result reproduced your situation. Initially I was able to connect successfully, but when I put the headset on hold for a while, then the headset would not connect again. To further narrow down the problem, I suggest you contact Sony-Support to see if there are any bugs or known issues with that model of headset recently.

    Contact Us - Electronics Product Support | Sony USA

    Disclaimer: Microsoft provides no assurances and warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

    Your patience and cooperation are highly appreciated. Keep us posted.

    Kind regards,

    Olivia

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