Mouse click randomly stops working in windows 11

Anonymous
2023-07-20T01:44:57+00:00

I have an issue, its on my Dell precision 3561, windows 11.

The click function stops working randomly but in a weird way... Im still able to click on text boxes (in teams for example) but I cannot click to change applications, close a window, click and drag etc. The fix to get my mouse to work again is to use CTRL + ALT + DEL which somehow resets the function. Then I am able to use my mouse again normally for a few minutes before it might stop again.

Some days this happens frequently, every few minutes, sometimes the computer will go a few weeks without having the issue. I have tried using a plug in mouse and the same issue persists. ie, I do not believe this is an issue with the mouse itself. It feels more like windows explorer itself needs to be reset?

Its incredibly frustrating when its happening frequently and I'm very keen to find a fix! Is anyone else having the same issue?

Cheers

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Lester Bernard Reyes 84,815 Reputation points Independent Advisor
2023-07-20T04:05:18+00:00

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, this issue happens due to the miscalibration of system files, in addition, are there any changes before the issue starts? like have you downloaded or installed any apps, that you think may trigger the issue? while waiting for your response, kindly follow the steps below:

Method 1. Clear cache of File Explorer

-Open Run Command ( Press Windows key + R)

-Copy, paste, and enter the file path below:

%APPDATA%\Microsoft\Windows\Recent\AutomaticDestinations

Delete everything inside the AutomaticDestinations folder

-Restart PC and check

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

  • In the search box on the taskbar, type msconfig and select System Configuration from the results.
  • On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
  • On the Startup tab of System Configuration, select Open Task Manager.
  • Under Startup in Task Manager, for each startup item, select the item and then select Disable.
  • Close Task Manager.
  • On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/topic/how-t...

Note: If the issue persists, try to change the mouse just to check, if the issue persists, we may need to roll back mouse driver and or run system repair.

Let me know how it goes and I hope that helps.

Bernard

Was this answer helpful?

50+ people found this answer helpful.
0 comments

92 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-09-30T00:22:38+00:00

    I have solved this a while back. The issue is that there are two drivers installed in different folders. I am unable to remember what it was called but you should see one of it from the add/remove programs. pick the one you suspect is related to the mouse, it does not relate to the brand of your mouse. The other would be the later version of the same driver but is in a different folder, i cant remember where, maybe system 32. These two drivers clash and the mouse gets confused and malfunctions. If you find it please tell us the name.
    I had fixed the issue by uninstalling/deleting one of them. This worked on 3 of 3 machines for me. I hope this helps you too.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-09-26T17:34:10+00:00

    Turning off Snap Windows in Multitasking settings fixed this for me.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-08-19T13:48:18+00:00

    I've noticed "Razer" alot in this thread. I was also using a razer pro click mini, and had the same problem. The left click worked sometimes, but usually I had to do a slow double click to get it to work. Really frustrating. I replaced the razer with a cheap usb mouse, an Adesso M40. No longer available. It works fine. I also saw that wired mice worked fine.

    Since it worked before, it may be that microsoft updated a driver that then cause the Razer to have an issue. I think Microsoft needs to fix their driver update. I'm not sure what Razer can do. They may need to do a firmware update to match Microsoft's botched driver update. Knowing Microsoft, this will not get fixed by them.

    Interim solution: use another mouse not affected by this driver bug.

    My situation is that the Razer mouse button had become damaged. I traveled with it, and I think it had undue amount of pressure on that mouse button. It only worked if I pushed it very hard. So, I had to replace it. Problem solved.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-08-11T16:36:24+00:00

    I had a similar issue with the mouse on my wife's Razer. The mouse curser would suddenly change shape or stop selecting objects. The only way for her to recover mouse function was to use control-alt-delete and select Task manager or reboot and mouse functionality would return for a short period of time. Therefore, I did a lot of research on how to fix this issue. I tried a large number of fixes including reinstalling the driver to no avail. While I was uninstalling the mouse driver I noticed that there were two HDI-compliant mouse drivers and one Razer Synaptics driver. The first driver I uninstalled was the top one which took away the mouse control. I reinstalled it and still had the same issue. So I thought that maybe the system was switching between the two HDI drivers so I uninstalled the lower HDI driver. The mouse was still functional and there were no more mouse issues. Uninstalling that driver fixed the mouse issues. Not all mouse issues will have the same solution but, you should check your Device Manager under Mice and other pointing devices for two HDI drivers. Determine which one is being used by your mouse and delete the other HDI driver.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments