Audio disabled in Windows 11 when plugging webcam

Anonymous
2023-09-07T10:40:27+00:00

Hello everyone,

Each time I plug my webcam, all audio gets disabled on Windows 11. I had a Logitech C920 and bought a Creative LiveCam to see if the problem would persist and it does, so it must be Windows related.

The only fix for now is to go under device manager, scroll down to "Sound, video and game controllers" disable device there and wait for 30 seconds or so. The issue is that it also disables the built-in webcam microphone, which can then not be used anymore for my Teams calls.

This is a major issue for me as I use this for work. I hope Windows can find a solution to this issue.

Thanks for your help!

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-10-10T16:05:13+00:00

after many days of banging my head against a wall I found a fix online... I wish I remembered where so they could get the credit.

While logged in with admin permissions:

plug in the webcam, you'll see the speakers disable and you have no sound

open services 'as administrator'

go to windows audio and double click it to open

go to the login tab

switch it to log on as Local System account radio button at the top, hit apply

restart the windows audio service

now you have the right icon but still no sound

go to Windows Settings > Sound

scroll down to input devices, find your webcam and select it

scroll to the sound enhancements section and turn it off

close the settings window

go back to services

open the windows audio service again

go to the login tab

select This account

click browse

click advanced at the bottom

click find now on the right

select the LOCAL SERVICE account, click ok

The password fields need to be blank.. delete the ******** entries

click apply

restart the windows audio service

Sound is back and working

This was all done with a Logitech C920 webcam.

So far this change has stayed in place with no issues.. I haven't tested to see what happens if I connect a different type of webcam or if a future Windows update will break it again.

Very hard to find a way to handle this through gpo... if anybody has insight on how to implement that I'd be interested.

Was this answer helpful?

200+ people found this answer helpful.
0 comments

67 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-11-22T20:56:02+00:00

    Good answer and it got me on the right path but this didn't solve it for me.

    As an alternative:

    1. Install the latest version of Logi Tune (logitech webcam software)
    2. Open device manager and find the webcam audio device
    3. Go to Sound, video and game controllers and find the webcam right click on it and choose update driver
    4. Browse my computer for drivers
    5. Let me pick from a list of available drivers on my computer
    6. Have disk
    7. Browse to the web cam folder where the driver is : "C:\Program Files (x86)\Logitech\LogiTune\data\drivers" (or similar)
    8. Select logue_audio.inf and open > ok > choose Logi Zone 750
    9. Press next
    10. Accept the warning (installing this device driver is not recommended because windows cannot verity that it is compatible with your hardware.
    11. Either reboot the computer or restart the windows service Windows Audio

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-10-10T17:08:31+00:00

    Just wanted to let you know that this solved the issue for me (Logitech C920 webcam).

    Thanks a lot for the step by step explanation Jim.

    With kind regards,

    Paul

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-11-01T16:47:07+00:00

    This was step by step solving this problem!

    I'm Not sure what the Local Service account is for though?

    Is that basically for all users that sign into the computer?

    Thank you!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-10-04T19:58:21+00:00

    Hi Phil, did you manage to get a solution?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments