Clipboard problems (can not copy/paste) in Windows 11

Anonymous
2023-11-27T07:08:13+00:00

Clipboard stops to working in random time during the working day. Can't copy/paste, clipboard manager is empty. No any special actions done before this: it just stops to work in regular routine. I just have to restart Windows and hope to work for a next few hours.

It's make me crazy to restart my computer few times a day. I have complicated environment with VM's, Docker, IDE, SSH Terminals and should restart it JUST BECAUSE SUDDENLY I HAVE NO CLIPBOARD.

HOW IT'S EVEN POSSIBLE TO BREAK THE CLIPBOARD??? I CAN'T BELIEVE IT'S NOT JOKE

Windows 11 is broken! Please fix it!

I know here a lot of people with same issue. Please comment: let's make this problem visible to MS.

Please no generic advises about restart explorer, dism/sfc, troubleshooting and reinstalling my OS.

All of this was tried many times and doesn't solve this deep Windows bug.

My system information:

Windows 11 22H2 (x64), build 22621.2715, all the updates installed (Nov 2023)

Ryzen 7 5800H, 32 Gb RAM

UPDATES:

SOLUTION #1 (JUNE 2024): confirmed and tested

As I noticed before, clipboard issue was always after my computer was left for some time switched on. During this my screensaver was shown and SOME BACKGROUND TASKS performed. This caused the issue 100% of time! I was trying to find and disable background tasks - but it doesn't help.

So, here's my solution: don't let PC to get idle. I've installed Caffeinated utility and keep my PC always awake, even when I'm go out for a few hours or night. AND IT WORKS! For 1 month already no more Clipboard Problem, no any restart! So I recommend to try this method.

SOLUTION #2 (doubtful: works for some)

Discovered by Glen Decker, instructions by Kim-LarryPapp

I hope it can help shine a light. You can follow the steps below. Some things to note, I've placed keystrokes in square brackets to indicate the keyboard touches, and the 'WIN' key refers to the Windows Key on the keyboard. (e.g. [ctrl+alt+del])

  • [Win + R] to open the Run Window
  • [services.msc] => [enter]
  • Click the 'Name' column heading to be sure the items are listed in alphabetical, A to Z.
  • Scroll down to find the item listed 'Connected Devices Platform Service' (Служба платформы подключенных устройств)
  • Double-Click the item to open the properties window.
  • Change the 'Start-up Type' in the drop-down to 'Disabled'. Mine was set to 'Automatic (Delayed)'.
  • Reboot

UPDATE FROM SEPTEMBER 2024:

From the moment I discovered solution #1 I have no issues with clipboard at all - for 3 months in a row!

Just using Caffeinated utility or PowerToys Awake - yes, not fix, but stable workaround. At least I can do my job while Microsoft ignores this issue.

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-07-13T21:28:33+00:00

    I applied this solution on the 4th and have had no problems since with cut/paste. Still have occasional problems with Outook (not new version) where it can't read or display a msg. Suggestions to restart Outlook don't work. Have to repair Office before it works again. Just saying that Windows 11 released way to soon.

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  2. Anonymous
    2024-06-27T10:56:19+00:00

    First, as you all know, everyone was right, it was not the Windows Clip history; I found out not long after the post... Sorry, I'll removed the 'SOLVED's.

    I didn't stop searching there, I couldn't. It was too troublesome to my day. I believe I have actually found the culprit, apologies for not posting earlier. It has been a week now since I've had to reboot (fingers crossed).

    The problem seemed to be getting worse for me. I would constantly receive messages from Excel saying that 'Something is using the clipboard. Content can only be pasted within Excel'... not very useful.

    I started digging into the Event Viewer to see if I could catch it. I chased each error by the CLSID in ROOT to the find the AppID it was calling on, and everytime, it was the same:

    CLSID - {F94358B1-E9AE-4D5C-AF66-CE50E67803C7} 
    
    AppID - {5E176815-9A63-4A69-810F-62E90D36612A} 
    

    This app, the 'Connected Devices Platform Service' will connect everytime you start and create a new instance of itelf as part of the 'Per-User Services'... it assigns random string at the end of the service name (e.g. Connected Devices Platform User Service_b82c9). Something is wrong with it.

    Immediately upon looking deeper at the service and the running tasks, details, etc... it was clear it was stuck in a re-starting mode, but wasn't doing anything. This service is used by Windows to manage connected devices and facilitate interactions between different applications and services on a network. That means pairing and communicating with smartphones, IoT devices, etc. This explains (in my case) why my Bluetooth mouse required I resort back to dongle and why the Windows Phone Link failed the moment Win 11 was introduced.

    For me, this functionality wasn't as important as my clipboard, so I went into the details and changed its startup mode to disabled and rebooted. I still needed to disable the NVIDIA drivers for a clean re-boot, but I believe that's an epic battle between NVIDIA and Intel (630 UHD?).

    Anyway, no more issues. It was happening to me most while in Visual Studio, or at least most noticeably, so I always attributed to VS and never joined the two; that was my first mistake. I didn't consider ALL of the ways I interact with VS, and now that I know more, I understand... I think.

    I have a Logitech M720 Bluetooth. The roller has additional buttons (pushing the mouse left and right vs only down). The logitech software has the capacity to re-map the buttons on the mouse to be any keyboard combo you'd like. Given most of my time going to VS/VB6 (<= I know, I know), mine are mapped to F10/F11(F8/Shift+F8), or step-into and step-over. Apparently, this tool uses CDPService. Everytime I used it, I'd activate it, making the chances higher and higher for fail. Now that I've disabled the service, I've lost the handy little, 'step-over-with-mouse' feature, but I can copy from notepad to Excel...

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  3. Anonymous
    2024-03-21T12:32:19+00:00

    Let's see if it lasts. Sorry to read how much it took to obtain this.

    My which clipboard problem actually began after doing a clean install (due to installing more memory which resulted in this) via an iso from MS and after installing 23h2.

    Another reboot and the problem is gone for now. then yesterday something happened (no error listed in event manager) that resulted in blurry text, though GPU driver was current. Another reboot.

    Previously I usually went weeks before rebooting.

    And yes, the drifting toward a tablet interface is what MS seems to think desktop computing should go, which is a negative. Which I addressed on page 2.

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  4. Anonymous
    2024-03-20T02:01:17+00:00

    This is somewhat related to the current issue, as are possible replacements, and I have looked into Copy Q but it seems too much for me. Right now, since rebooting the clipboard is working, but there is a delay posting from one program which is a new hitch.

    But if I may comment on the general trend, while Windows has become more mature and secure, its changes often reduce the amount of customization one had done and can do, partly since it seems Windows thinks minimalist, non-efficienct, non-compact menus and enhancements are what most should want, as if viewing just a few web pages (you cannot even hack Chrome and Edge to enable multiple tab rows) and emails, and a few documents should suffice. I wonder how many programmers and or their superiors are intensive desktop users.

    However, I thank G-D that there are coders who provide such free, safe, tested enhancement software such as Explorer Patcher and 7+ Taskbar Tweaker beta, Open Shell, Ultimate Windows Tweaker, Win Areo Tweaker, AutoHotKey, Windows DesktopOK, etc. Resulting in these expansive quickly accessible layouts (composite image). Image

    Without which I may have switched to a Linux distro. However, they tend toward even less efficiency, such as constantly requiring sudo this and that, or knowing other codes. It is not worth the time it would take to learn and enable the degree of customization I can do in Windows (even 11) via such programs and some simple registry hacks.

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  5. Anonymous
    2024-03-11T19:44:37+00:00

    Also found that when this cut/paste palm happens - can’t shut down computer with right click on mouse. Must manually shut down computer. a complete shutdown and start solves pblm few few days. Trying to figure out to get back to windows 10 after 9 months of 11.

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