Windows 11 PC freezes and becomes completely unresponsive.

Anonymous
2023-10-16T15:08:02+00:00

Dell XPS 8940
Windows 11 Pro

Version 22h2

11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz 3.40 GHz

64.0 GB RAM

Two Drive 1.84 TB

It doesn't matter what I doesn't matter if I am using the Web browser or doing something else my Desktop just freeze and becomes completely unresponsive. I have all the Updates from Microsoft and Dell.

What on earth can it be??? Windows is becoming insensibly frustrating!

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-06-08T03:23:19+00:00

    This is what solved the freezing problem for me.

    In the NVIDIA control panel, under Manage 3D settings, i set the power management to "prefer maximum performance".

    Never had any freezing problem after that only one change.

    I seen this recommendation on another forum.

    I hope it can help you all !

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  2. Anonymous
    2024-05-07T15:57:22+00:00

    I am running the same configuration as you are. In December of 2023 my PC began experiencing a very intermittent but total "hang" condition within 5 minutes after coming out of "Sleep" mode. Sometimes only once a month sometimes twice a day. Very random & NO errors posted in the event viewer other than it had a forced power-off because it's the only way to get it going again.

    The issue started after I replaced the mother board (at Dell's recommendation) due to a faulty SD card reader. I immediately noticed that when coming out of sleep mode, the PC now takes 15 seconds to wake up whereas before it woke up immediately. Dell worked with me for (2) days to resolve the wake problem but to no avail. That's when I later noticed the intermittent hang condition.

    I thought I had it solved when I read about W-11 hanging and being solved with an update which worked for about a month then the problem is back now.

    Everything, and I mean everything is up to date as far as firmware, software, BIOS & OS updates go. Right now (as of 5.07.2024) I'm at 23H2 on Windows 11 Pro.

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  3. Anonymous
    2024-01-28T13:32:18+00:00

    My Dell diagnostic tool led me to the fix. It was driver issue.

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  4. Anonymous
    2023-11-01T01:21:40+00:00

    Hello,

    We are very happy to know that everything is now working on your end.

    Do not hesitate to ask the community at any time in case you have any questions in the future.

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  5. Anonymous
    2023-10-21T10:34:01+00:00

    Hello,

    I am sorry to hear that my solution above did not work.

    If you are going to perform a clean installation, please create the installation media using the Media Creation Tool and refer to the "Clean install of Windows 11 using installation media" section of this support article to make sure that Windows is installed properly.

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