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I've tried many ways like using the sfc and dism command and on going to my final decision on going back from windows 11 to windows 10 but the only way I can reset my laptop is through using a USB. this is very weird considering I cannot reset my asus laptop through the normal reseting process. what kind of issue could this be? and is there a way to fix the issue to allow me to reset through settings without having to use a USB.
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I thought I already shared with you the common issues that can lead to computer reset failure in my first reply. I will share again:
If your C Drive is running low on space, or if you have moved your user profile folder to a drive that's not C:, or if your recovery partiton or if the image reset needs is corrupted, it can usually lead to reset failure.
It’s unlikely. I would just do the clean install instead.
the clean install? meaning using the usb?
so is there any way to fix this issue? to allow me to reset through settings again?
Hello Simon, this is Emily.
If your C Drive is running low on space, or if you have moved your user profile folder to a drive that's not C:, or if your recovery partiton or if the image reset needs is corrupted, it can usually lead to reset failure. Then yes, you need to use the bootable USB drive to do a clean install.
Typically this shouldn't happen again after the clean install, but it is also not guaranteed. The reset process relies on your exisiting system, so if something is not right with the current system, it can also affect the reset quality. But the USB drive route relies on external resources, the files you download from Microsoft, so if the current system is all messed up, it won't affect the USB drive, hence it can reinstall computer no problem. I hope that makes sense.
