Hi, I am Dave, I will help you with this.
Usually this is caused by an incorrect entry in the registry.
Click your Start Button, type regedit and hit Enter to open the Registry Editor.
Click View and make sure 'Address Bar' is turned on.
Paste this into the Address Bar at the top and hit Enter.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Device Metadata
Please provide a screenshot of that Registry Editor page.