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I am trying to add another user to my computer system, but I get the message: "We couldn't connect to Microsoft family right now, so your family on this device might not be up to date. " How can I fix this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Similar for me - it didn't say 'you need to update some info' but instead there was something else in the same place, which required me to verify my identity - once that was done, my family members appeared and I was able to add my daughter's account on this laptop.
This really shouldn't be that difficult - as the user before me said, having a 'click here to sign in so you can see your family' button on the Family & other users screen would be -much- more helpful.
Thank you all for your help.
worked for me as well.... I can now see all my family members
OMG, thank you thank you thank you.
I lost hours of my life trying to fix this issue. This worked also for me.
Same here. Fresh W11P install.
Service Status (office.com), Teams (Consumer) is the only one down.
Yesterday I checked on a Windows 11 machine as well, still broken. Is there any fix on the horizon?
