MS - you should be monitoring your own customer feedback site. If you were, there would be answers to these valid questions and statements about the function of your products. Otherwise we should all be able to recover the SAAS monthly fees we have been contributing. Maybe a class action suit?.
Fix it. That is the serve we pay for each month.
No point in posting here anymore!!! MS & OTHERS have disowned us & are no longer interested in assisting anyone on this site...
You are better off writing a "snail mail" letter to MS & telling them what you think of their service to their customers because they have shown their lack of care for our systems, but still take our money... NOT mine anymore!!!