How to Unlock a Device Locked Using Find my Device in the Microsoft Account

Anonymous
2024-03-04T06:28:38+00:00

I have a Windows 11 laptop. I inadvertently locked the laptop when I logged into my Microsoft Account and it showed the device was located in a different part of the Country from where I am located. After locking the device, I realized it was my personal laptop (in my possession, not where it was shown to be on the map). I am now trying to unlock it but cannot locate anywhere in my online Microsoft Account where to do so. My user pin and fingerprint aren't being recognized. Can anyone help?

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-11-18T05:01:56+00:00

    EDIT: More context, my device was still locked after a reset. Solution below allows your data to be preserved, and should be the first thing tried before resetting the computer.

    Couldn't find a solution anywhere for this myself. Since this is the latest thread on the topic I will post the solution that worked for me here.

    1. Restart device while holding shift to enter Windows Recovery Environment. Troubleshooting > Advanced Options > Open CMD. This is where you will need your recovery key.
    2. After CMD is open, type "regedit" and hit enter.
    3. Click "HKEY_LOCAL_MACHINE", then "File" in top left corner, then "Load Hive".
    4. A file explorer should appear. It should be "System32" as the folder already. If not, follow: This PC > (C:) Drive > Windows > System32
    5. Navigate to "Config" > "Software". Pop up box named "Keyname" should appear. Enter '1234' as keyname. Box will close after complete.
    6. Expand "HKEY_LOCAL_MACHINE" > expand folder "1234" > Microsoft > WindowsNT > CurrentVersion > PasswordLess > Device.
    7. Double click "DevicePasswordBuildVersion" from window beside file directory. Change value data from '2' to '0'.
    8. Restart computer by exiting the Recovery Environment.
    9. Should now have access to "Sign-In Options" on the sign in page. Choose "Sign-In with Microsoft Account" and use your account details.
    10. Everything should be back to normal, you will have to create a PIN again if you so choose, following the usual steps in settings.

    Pretty ridiculous to have this option available without clearly informing the user of the ramifications, and the inability to unlock your device once found.

    OMG Thanks you sm, this is the ONLY way i can solve this riddiculous problem. You're an angel

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  2. Anonymous
    2024-07-12T17:30:36+00:00

    After entering the 1234 password to load hive, an error message popped up stating " cannot load (location): process cannot access the file because it is being used by another process.

    What's the next step?

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  3. Anonymous
    2024-03-26T09:55:25+00:00

    I want to be unlock

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  4. DaveM121 934.2K Reputation points Independent Advisor
    2024-03-05T07:24:59+00:00

    If you are blocked by a password in the Recovery Environment, then, you will need to create a bootable Windows 11 USB on another working PC and boot your PC from that, then rather than installing Windows 11, select ‘Repair this Computer’ that will give you access to the Recovery Environment from there

    In the Recovery Environment on the USB, you will not be blocked by a password.

    Click this link:

    https://www.microsoft.com/en-us/software-downlo...

    to download the Media Creation Tool to create the bootable USB.

    Then, Boot your PC from the Installation Media you just created (change Boot Order in your BIOS)

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  5. Anonymous
    2024-03-04T22:44:52+00:00

    Tried that yesterday, it didn't work. As a matter of fact, all the options I had available to me in the Repair Reboot were all dead ends. Had customer support on the phone and they said it was the BIOS. How does the computer go from fully functional to not able to boot Windows without Microsoft having a resolution? Very frustrating. I am repeatedly asked for the Administrator to log in but there are no options for such.

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