Transferring Microsoft Authenticator to a New Device (Already Signed In)

It should have populated to enter the email to your organization.

I actually has the same issue what I did that finally worked bc it showed my accounts on the app. I opened the app clicked the 3 dots on the right. Clicked on settings and then scrolled down to where it said device registration. I clicked on that and then it recognized my new device. All that was left to do was uninstall the app from my old device. So far so good. Hope this helps!

Neeraj,

Unless the Microsoft Authenticator app is badly corrupted, it's typically easier to simply open the app, select the Microsoft account listed that was installed first by mistake, then select the gear icon in the upper-right-had corner of that screen and click "Remove Account' which clears that portion of the app information.

This has the same basic effect as clearing the cache, after which you simply restart the app or the entire phone to ensure everything related to the account is gone before following the Restore procedure correctly.

Only if that option doesn't exist would I bother to use your 'hammer' approach to try and obliterate everything related to the app, which really wasn't the problem here in the first place. It's not following instructions, or more likely knowing they existed, that typically results in this problem.

Rob

I encountered an issue while upgrading my phone and transferring all accounts to the new device. Despite logging into my Microsoft Authenticator account on the new device, I noticed that my profiles didn't transfer. Following online instructions, I backed up to the cloud. However, as I'm already logged in on the new device, I can't locate the prompt to restore from backup nor find the option to log out to access this link. Should I uninstall and reinstall the app, or is there another solution I might be overlooking? Any assistance would be greatly appreciated. Thank you in advance for your time.

Cear MS Auth app Cache and Storage and Uninstall. Reinstall app. On your mobile device, open the Authenticator app, do not log in but instead select Begin recovery. **Important:**Select the Begin recovery link before signing in.