This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I've been experiencing an issue with my Philips monitor where the SmartImage feature unpredictably switches to "Racing" mode on its own. Despite manually disabling this setting, it often reactivates itself multiple times until it finally remains off, only to recur upon restarting my PC or monitor. This problem emerged just last week, despite my having used this new PC and monitor setup for nearly a year without any similar issues. I've meticulously reviewed most of the accessible settings without identifying any that could be causing this behavior. Additionally, I've explored the monitor's on-screen menu but found nothing that explains the automatic switch to "Racing" mode, leading me to suspect it might be related to a setting on my PC. However, I've yet to pinpoint exactly what could be triggering this. If anyone has insights or suggestions on how to resolve this, your advice would be immensely valuable. Thank you in advance for your help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Paul,
The issue drives many people nuts. I followed couple of days back the advise of Vincenzo Sirressi and uninstalled HP One Agent. Haven't been that many hours on my PC since then but it seems it helps to get ride of the 'Racing Mode' issue. Keep my fingers crossed although Vincenzo indicated that HP might install an update of One Agent which might bring the issue back
I fixed the issue basically by uninstalling the hp one agent. Sometime Windows update install it again and the issue occurs again. Then i uninstall it again.
UPDATE JULY 2nd, 2024. The racing mode issue still stays away. THANKS HP!
IMPORTANT AND LATEST UPDATE JUNE, 28th 2024
After my bad experience yesterday I learned today the availability of a new HP Inc. SoftwareComponent update through the regular Windos Update Optional Updates. The numer of this HP optional update is: 1.68.3814.0
I did take the risk and installed this version. After a reboot the 'racing mode' issue didn't occur so far. I am now running over 6 hour after a reboot and keep my fingers crossed. The ProcInfo.exe file does no longer get installed his time. Keep in mind that ProcInfo.exe was the program which caused (in my humble view) the bad behavior of my Philips 346E2C monitor.
My last update after version 3.0.4737034 happend on JUNE 23 2024 , The updated one had version 3.0.4737036 which changed Monitor settings. followed the old renaming and it worked. After reading the message there are more updates available which is not worth trying if its causing issues.
But
There is a slight change in name of the version you mentioned and what you had asked to change
There is additional word "summary" in directory
hp-telemetry-peripherals-summary-collector_ver_3.0.4646390 (where as yours has hp-telemetry-peripheral-collector_ver_3.0.4646390)
hp-telemetry-peripheral-collector_ver_3.0.4737036
I have these two folder with ONLY second folder renamed and first one as it is and no monitor settings change for now
hp-telemetry-peripherals-summary-collector_ver_3.0.4646390 was installed on JUNE 25 2024
The solution seems temporary as the HP software (presumably) re-created the original telemetry directory and the monitor racing has resumed. I renamed the directory (again), and that seemed to fix the issue. The point here is that even if we rename the directory, it will eventually be recreated by HP. This occurred without a restart, which means it was likely either a live update or a timed re-spawning of the directory.
A more permanent fix would be creating a new empty telemetry directory and setting permissions preventing Windows or other apps from writing to it. If anyone knows how to do this, please post back.
Hi Michael,
I guess that 'creating a new empty telemetry directory and setting permissions preventing Windows or other apps from writing to it' will most likely not work. Windows Update has probably always enough rights to put files into such a directory. Guess we need to wait till some folks at HP acknowledge that it's their challenge to fix. In between we must keep changing directory names if we want to avoid to have the monitor changing to 'racing mode' again.
Furthermore, last night I developed the thought that it's not 100% certain the cause is wiith the HP Telemetry software. It might be that the Philips monitor responding to an illegal instructing (receiving from an external source such as the HP Telemetry software) 'reset itself to racing mode'. This based on the errormessage I've seen:
Error :VcpCodeDataHandler::GetValueFromVcp - Failed for the Command :20 in Normal format
Error :VcpCodeDataHandler::GetValueFromVcp - Failed for the Command :220 in Normal format
Error :VcpCodeDataHandler::GetValueFromVcp - Failed for the Command :229 in Normal format
Trust that HP and if needed Philips will find a solution soon!
