Windows 11, forgot pin and can't use other sign in options

Anonymous
2024-04-13T04:40:49+00:00

I tried logging in with my fingerprint but some reason it didn't work and then said needs pin to sign in, I can't log in to my laptop at all, I forgot my pin and I unfortunately don't have my pin with me to type it out ( I usually have my passwords and pins written down somewhere incase I forget). It doesn't have the "I forgot my pin" option at all and tried disabling the secure boot option in BIOS, didn't do anything. I tried holding down shift+ restart to try entering to safe mode, did not work. I do not want to reset my laptop to lose all of my stuff and I'm at my wits end with this, how do I solve this?

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-04-23T14:53:43+00:00

    I cannot log on

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  2. Anonymous
    2024-04-23T14:50:50+00:00

    I cannot log onto my computer using my pin

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  3. Anonymous
    2024-04-14T14:05:13+00:00

    Hi, Kareena Chin wing

    I'm guessing that there is a problem with command input in your case, forgive me if I may not have explained it clearly, here I am giving you a specific example:

    The first command is to create a new user. For example, if I want to create a new user with the username Martin and set the password of this user to 123456, then the command should be as follows: 

    net user /add Martin 123456

    The second command grants administrator privileges to the user. For example, if I want to grant administrator privileges to the user with the username Martin, then the command should be as follows: 

    net localgroup administrators Martin /add

    Yes, normally you are using an administrator account, the purpose of creating a new user and granting administrator privileges is to log in to the new account in case the original account is not able to log in successfully, and manage account access control through its administrator privileges.

    You can log into the new administrator account with the window closed and rebooted for further action.

    If I didn't understand your concern or if there are any new developments in the issue, feel free to sync in your reply.

    Best Regards

    Martin | Microsoft Community Support Specialist

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  4. Anonymous
    2024-07-04T02:35:26+00:00

    I tried this and could not get it to work

    is there another way

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  5. Anonymous
    2024-04-14T17:22:48+00:00

    Hi thank you for the reply, it didn't work before when written like that so I ended up going and reset the laptop itself and keep my files, however now my file explorer refuses to open. It's not showing that it's not responding or so but when I click on it, the cursor shows the loading symbol and the computer turns to a blank background screen for a few seconds and then back to normal, it doesn't open no matter what I do, I tried the system recovery and it didn't change so now I can't open file explorer and access my files.

    I also have a problem with my verification code for my Microsoft account, I had to change the verification option but it'll take a month for it to change? Why? It's hindering alot of sites I need to re-sign in to because the verification code wasn't sending to my number, im sure it recognized the right number because when I went to change it for an alternative it said the number is in used in this account so I'm very confused why it's not sending a code. Issues after issues keep arising and it's very frustrating since my laptop was normal like two days ago and now this problem occurs because of a pin that I can't change

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