The description for Event ID 153 from source nvlddmkm cannot be found

Anonymous
2024-05-27T01:27:49+00:00

Hello,

I have been plagued by countless annoying random game crashes the past months with my pc with all pointing out to this error (from event viewer) when they occur: "The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\00000092

Reset TDR occurred on GPUID:100

The message resource is present but the message was not found in the message table"

Have tried numerous possible solutions already from forums, but with no luck.. Fortnite and many other games crash after random intervals. Can anyone suggest a solution for this?

My specs are the following:

Processor Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz

Installed RAM G-SKILL F4 3200-C16 32,0 GB DDR4

GPU EVGA GTX 980 Superclocked ACX 2.0

Drives Patriot M.2 P300 512GB and Seagate Hybrid HDD 4TB

Motherboard GIGABYTE H510M H V2

Microsoft Windows 11 Professional (x64) Build 22631.3593 (23H2)

Have to note that i recently replaced almost all parts from the pc due to a previous motherboard burnout which killed many components, expect the PSU (which was repaired by the technician) and GPU (which the technician said was saved from the burnout) and the Hybrid HDD (have this HDD since 2016). Apart from this, i restored my windows partition through Macrium Reflect image backup (from the Hybrid HHD saved backup).

Thanks in advance for any possible solutions to this, if any!

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

97 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-06-21T16:57:48+00:00

    I wanted to add to this conversation that I was also experiencing this issue with error code 153. That was odd to me, as when my driver crashed in the past, it would be event ID 0.

    I noticed this issue started after I updated to driver 555.85 on May 21. I reverted back to 552.44 (released on May 9) and I haven't experienced error code 153 at all.

    I induced some crashes myself and now the error code is 0 again.

    I haven't encountered random crashes yet, but I haven't had enough time to experiment with various situations, so I can't guarantee this will fully fix the cause of the errors. But as of a couple days, I haven't had this issue come up yet.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-06-13T13:57:08+00:00

    After long number of unsuccessful attempts and research, the problem was my damaged GPU (my pc stopped functioning after some time). I replaced it, and now everything works fine.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-06-09T17:24:10+00:00

    I was talking to Nvidia support yesterday. After giving them all my PC info they suggested I disable XMP memory profile in the BIOS. I did that and since then I haven't had any crashes. Will test more today.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Lester Bernard Reyes 84,815 Reputation points Independent Advisor
    2024-05-28T02:09:36+00:00

    Hi, thank you so much for that information, as per checking and analyzing the event logs, it is all pointing out to your GPU, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:

    We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

    https://nvidia.custhelp.com/app/answers/detail/...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Additional note: If the issue persists, and since you have replaced all components, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues as the GPU might be heavily damaged.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments