windows update KB5039211 is stopping my roland cutter from working.

Anonymous
2024-06-27T10:15:01+00:00

The most recent Windows 10 updates stop my Roland GX24 cutter from working.

Is anyone aware that this is happening?

Windows for home | Windows 10 | Windows update

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GsN5034 - IA 77,095 Reputation points Independent Advisor
2024-06-27T10:59:02+00:00

Hello NosajCee,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DGA drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, Roland Care advises uninstalling this specific Windows update.

To uninstall the updates,

a. Go to Settings.

b. Select Windows Update and Security.

c. Select Update history.

d. Click Uninstall updates.

e. select the update installed - "Double-Click “Security Update for Microsoft Windows (KB5039211)”

f. Click on “Yes” to uninstall.

g. Once uninstalled, restart your computer.

See the Roland website for detailed information:

https://support.rolanddg.com/hc/en-us/articles/...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Also, it is recommended to pause your updates so that you no longer install the update again.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

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  1. Anonymous
    2024-08-15T10:17:39+00:00

    I can no longer uninstall the update...it will not let me and I need my vinyl cutters for work?!

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  2. Anonymous
    2024-08-08T13:28:46+00:00

    All is good! Ended up taking the last 3 updates out and it works again. First had to block all updates from happening, then uninstall each update separately and reboot and test until it worked. Finally 4-5 updates and reboots later it works. I am not 100% sure which update uninstall finally worked but it now works. All future updates are postponed too!

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  3. Anonymous
    2024-08-08T06:51:03+00:00

    I helped a friend - she had a laptop that wasn't connected to the net (not updated). I installed Cut studio on it. It's a pain, but found it's easier to export artwork from her main computer to memory stick & cut from the laptop. At least it works. For some it might be easier to find an old laptop with Windows 7.

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