Realtek audio Windows 11

Anonymous
2024-07-08T20:00:26+00:00

speaker tested on laptop, speaker functional,

speaker tested on desktop, distorted scrambled sounds when volume increased without audio file played.

headset tested on front port of desktop, distorted sounds

headset tested on laptop, functional.

youtube music audio file tested on desktop with speaker: speaker does not produce music, only distorted sounds unrelated to music file playing

distorted sounds are similar to static sounds

Driver provider: Realtek Semiconductor Corp.

updated Realtek HD Universal Driver installed. 6.0.9629.1, 2024-01-29 from MSI website https://www.msi.com/Motherboard/Z490-A-PRO/support#driver

Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14629C75&REV_1003\4&34acfa26&0&0001 had a problem starting.

Driver Name: oem52.inf

Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}

Service: IntcAzAudAddService

Lower Filters: 

Upper Filters: 

Problem: 0x0

Problem Status: 0xC00000E5

motherboard: MSI Z490 A PRO, updated bios

os: updated windows 11

last known working audio: with windows 10, last year, desktop was not used for many months.

device manager>realtek properties>events

event record during 10/2023 when audio functioned and pc last used.

driver was Driver Version: 6.0.9585.1

Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14629C75&REV_1003\4&34acfa26&0&0001 was started.

Driver Name: oem34.inf

Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}

Service: IntcAzAudAddService

Lower Filters:

Upper Filters:

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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VARADHARAJAN K 9,726 Reputation points Volunteer Moderator
2024-08-19T06:44:49+00:00

IntcAzAudAddService is not started means check in service.msc application, make audio related services startup type to automatic.

Also check this service IntcAzAudAddService is started, make start up type as automatic

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  1. VARADHARAJAN K 9,726 Reputation points Volunteer Moderator
    2024-08-20T02:31:53+00:00

    Sorry no more ideas. I given all possible ideas

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  2. Anonymous
    2024-08-20T01:13:02+00:00

    Need to determine if error is win11 update related. PC was assembled with win10. List steps in order to complete your solution to error.

    Files should be inside the package, some files are embedded in cab file, we cannot extract if does not exists means. You should very old driver from manufacturet site

    Read all post responses, previous drivers were tested. Driver before win11 update was tested.

    Which specific files, which cab file. Download package, extract and search and reply with specifics.

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