Solution for: Epson scanner no longer works after Windows 11 update

Anonymous
2024-07-03T20:40:15+00:00

Resolved for me, want to share with the Community:

Forget about the Epson interface and instead download and use the "Windows Scan" app here:

https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US

Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.

Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.

Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.

Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!

**** Moderator note: Converted to discussion

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-03-10T17:05:00+00:00

    Found this to work from an Epson Article.

    https://www.epson.co.uk/en_GB/faq/KA-01758/contents?loc=en-us

    Relates to:

    Windows 11, USB connection, Any Epson Scan compatible device

    Explanation:

    When using a product on Windows 11, that is connected via USB cable and starting Epson Scan program, you will receive the following message “Can not communicate with scanner”

    Solution:

    To fix this issue, you must follow the steps below

    1. Type “services”
    2. A new window will appear, scroll down the list until you see Windows Image Acquisition click on this
    3. Click on the Restart option on the left side of the window.

    You should now be able to open Epson Scan without encountering the error

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  2. Anonymous
    2024-12-30T17:33:19+00:00

    This solution didn't work. What a disappointment. Ive been able to use the scanner for 4 years. Now it wont show as connected even though the printer shows as connected. TBH, I will have to purchase another printer/scanner device and I wont be purchasing an Epson product again.

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  3. Anonymous
    2024-12-01T18:29:12+00:00

    I have an Epson DS-510 and just upgraded to Windows 11 24H2. After installing DS510_EScan_5322_AM the software failed because it couldn't locate the scanner. I restarted the PC and the software found the scanner.

    Like many, I experienced missing buttons on the Epson software. I found an Epson Scan Display Patch on the Epson Japan website. https://www.epson.jp/dl_soft/readme/35273.htm where you can download EPSONScan_W11P_20220311_S.exe. The webpage identifies which scanner software it will fix.

    Run it and your Scan software buttons will return.

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  4. Anonymous
    2025-01-11T20:12:14+00:00

    Epson Scan for my Epson Perfection V300 scanner wouldn't open on Windows 11. It just gave an error saying it could not open.

    I was able to resolve the issue by installing the Microsoft Visual C++ Redistributable located here:

    https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022

    Direct download link: https://aka.ms/vs/17/release/vc_redist.x64.exe

    I have found that this fixes a lot of older software that worked on Windows 10 but not 11.

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  5. Anonymous
    2024-11-09T17:40:46+00:00

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