Here is the support page for your laptop, from the Diagnostics section, donwload the HP PC Hardware Diagnostics Windows app and run that, does it find any problem with your battery?
i am getting this message since 2 months, and battery drains within an hour
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
please help me out
Windows for home | Windows 11 | Accounts, profiles, and login
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
45 answers
Sort by: Most helpful
-
Anonymous
2024-08-22T10:32:19+00:00 previously you asked me ACPI id
-
DaveM121 936.1K Reputation points Independent Advisor2024-08-22T10:27:39+00:00 That driver seems to be installed correctly, in the batteries section, the device below in your screenshot in the Other Devices section, is that still the same device you previously provided the Device ID of?
-
Anonymous
2024-08-22T10:23:56+00:00 this one right?
-
DaveM121 936.1K Reputation points Independent Advisor
2024-08-22T09:18:48+00:00 That device ID is the default Windows battery driver, right click it and choose Uninstall, then restart (not shut down) your laptop.
Then open Device Manager and expand the Batteries section, please provide a screenshot of that window.