I want to Reset my PC but keep my files & settings, how do I do it?

Anonymous
2024-09-20T20:06:06+00:00

i wish to Reset my PC because I'm having problems with the Touchpad and some windows closing sporafically. I have tried everything to resolve the Touchpad problem but it continues to not work, then work and it continues. The more fixes I try the worse it gets, I have had enough and have been told to revert to original settings. I used Reset on my 6 year old Windows 10 PC and it resolved problems I was experiencing.

I don't know how to do it on my Windows 11 PC and need so me help to get started. Are you able to help?

Windows for home | Windows 11 | Recovery and backup

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Solamillo Charity 20,295 Reputation points Independent Advisor
2024-09-26T01:59:14+00:00

Thank you for getting back to me. Did it just stopped abruptly, or did it have any error codes?

Since you're considering sending the laptop for repair, it’s a smart move to back up everything you might need for a smooth transition.

I would suggest to check this one https://www.youtube.com/watch?v=bCTZ9tO_BtI

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install.

Please let me know if you have any more questions, I'll do my best to respond as soon as possible.

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  1. Anonymous
    2024-09-22T21:38:25+00:00

    Sorry, my mistake. I posted the screenshot directly to the message and discovered much later that I should use Insert Image. I'm not working with all brain cells. I'm so tired of this but I can't give up.

    Latest for you is what I see in Advanced Storage options - see image. There is a wayto backup to the Cloud but I can't see how I can backup to a portable storage device. I think Microsoft is coercing me to use One Drive. I would use it for my profiles if I knew how to if they automatically update.

    I inserted the image sucessfully but I can't see it.

    +++++++++++++++++++++++++++++++++++++++++++++

    Another problem after Reset - they keep on coming

    When I try accessing Screenshots I get this error/info message. Title says Location is not available. To insert an image I have to save them in Downloads as I can't access them in Screenshots.

    Are you able to see the images that attached successfully?

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  2. Solamillo Charity 20,295 Reputation points Independent Advisor
    2024-09-22T21:23:38+00:00

    I'm really sorry, but I cannot seem to see the screenshot you sent me, as it says "not found" If possible, you can use a different image hosting then you can provide to me the link e.g imgur.

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  4. Solamillo Charity 20,295 Reputation points Independent Advisor
    2024-09-22T18:18:29+00:00

    Sorry about the confusion! how about on the steps below?

    Open Settings (Windows + I).

    Click on System.

    Scroll down and select Storage.

    Scroll further and click on Advanced storage settings.

    You’ll find Backup options here, which will allow you to set up backups.

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