Mouse Cursor Size Issue on Windows 11 (v24H2) - HP Spectre x360

Dear All,

Is it possible that you will join also the conversatiın with INTEL, so that they can see that I am not alone in this issue . Here with the conversation link for this problem:

https://community.intel.com/t5/Graphics/HP-Spectre-X360-scaling-problem-linked-to-graphic-card-driver/m-p/1651787/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE01MU1ETk1IVlpWWlhSfDE2NTE3ODd8U1VCU0NSSVBUSU9OU3xoSw#M136745

They did request from me a lot of things, but I am not so professional for this field. Maybe you can check also and send your comments in the conversation. Here also with their last message :

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article:How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

Kindly share a screenshot of the issue as it appears on your screen, this will allow us to better understand and visualize the issue.

To confirm, have you tried adjusting thecursorSize?

Please try the recommendation below:

Kindly perform aClean Installationof the OEM Driver: Version32.0.101.5768 Rev.A

If the issue persists, perform aClean Installationof our Generic Graphics Driver: Version32.0.101.6325_101.6253

Your cooperation and patience are greatly appreciated. Please let us know if you encounter any challenges while performing these steps or gathering the requested details.

Thank you in advance.

Best Regards,

Dear All,

As I did also inform before, I did forward this problem to INTEL several weeks ago.

Here with their latest information :

Thank you for your patience and for providing additional details about your system and the issue you're encountering. I sincerely apologize for the delay in responding to your follow-up messages.

With the provided information you have shared, it appears that the issue is indeed tied to the Windows 11 24H2 update and its interaction with your system's scaling and cursor settings.

Disabling Fast Startup, as you've done, is a valid workaround. While it is not ideal, it ensures the scaling issue does not reappear until a permanent fix is implemented.

Also, since this issue seems to be affecting multiple users, I will now raise this case to my team for further analysis. Please allow me some time to collect more information, after which I will provide you with an update or possible resolution

Thank you for your patience and understanding.

Best Regards,

Intel Customer Support Technician

I also have this problem, and I have an onmibook ultra flip

Hi guys I got brand new OmniBook Ultra flip 14 Lunar Lake processer I have same issue with that u guys mentions. This experience is very bad. I hope MS fix fast as possible.

aaaaaand it's doing it again. No idea why it stopped for a day.

Did some tests, enlarged cursor only happens when scale is set to 200% and above. Doesn't happen on 175% scaling and under.