Windows 11 ( Version 24H2 ) - This PC can't be upgraded to this version of Windows

Anonymous
2024-10-02T15:43:04+00:00

Hello , I'm already using Windows 11 pro 23h2, and as of Oct 1, 24H2 was released for all PCs ( it was for Copilop+ laptops before )

I used the Windows 11 Installation Assistant / MediaCreation tool, and they both gave me the same error when they were about to install the Windows.

Any solutions ?

RTX 3080ti - Intel Core i9 12900k - 32GB DDR4 - SSD 990pro - MSI MAG Z690 TOMAHAWK WIFI Gaming Motherboard ( Latest Bios - 1J )

This PC can't be upgraded to this version of Windows.

Your PC has a driver or service that isn't ready for this version of Windows. Windows Update will automatically offer you this version of Windows once the issue has been resolved.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Ramesh 181.9K Reputation points Volunteer Moderator
2024-10-02T18:19:21+00:00

Please uninstall EasyAntiCheat and restart Windows. It's blocking the setup from running, according to the latest logs.

How to Remove the Easy Anti-Cheat Driver:

https://www.winhelponline.com/blog/remove-easy-anticheat-driver/

This PC can’t be upgraded to this version of Windows (24H2 Setup) https://www.winhelponline.com/blog/error-this-pc-cant-be-upgraded/

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  1. Ramesh 181.9K Reputation points Volunteer Moderator
    2024-10-14T14:26:46+00:00

    The setup is flagging the "Easy Anti-Cheat" driver/service although it has been removed from the system.

    This is what Microsoft says about EAC.

    "To safeguard your update experience, we have applied a compatibility hold on devices running the incompatible Easy Anti-Cheat drivers."

    Maybe uninstalling the game apps is the only fix that will work.

    Image

    See also: How to uninstall EA anticheat

    https://help.ea.com/en/help/pc/ea-anticheat/

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  2. Anonymous
    2024-10-14T11:54:11+00:00

    Dear Ramesh,

    thanks for your very fast reaction. Here are the log-files: https://1drv.ms/u/s!As6tFb7a8cSQjt1_nzSKf5n_hBifHA?e=GK76hh

    Best regards

    Kay

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  3. Anonymous
    2024-10-02T16:29:06+00:00

    Please share the following setup log file on OneDrive (or any other host) and post the link here:

     

    C:$WINDOWS.~BT\Sources\Panther\setupact.log

     

    (How-To: Share OneDrive files and folders - Microsoft Support)

     

    Note: The "C:$WINDOWS.~BT" folder is a hidden folder. To access the folder, press Win + R, type "C:$WINDOWS.~BT" and click OK.

     

    :: OneDrive sharing options - screenshot ::

        https://imgur.com/a/vZyxpY9

    Hello sir , i don't use OneDrive, but I uploaded the requested file to my Google drive :

    https://drive.google.com/file/d/1mHUzuyo-INMIETFvXyRC_LBXukdZqY_k/view?usp=sharing

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  4. Ramesh 181.9K Reputation points Volunteer Moderator
    2024-10-02T16:16:53+00:00

    Please share the following setup log file on OneDrive (or any other host) and post the link here:

    C:$WINDOWS.~BT\Sources\Panther\setupact.log

    (How-To: Share OneDrive files and folders - Microsoft Support)

    Note: The "C:$WINDOWS.~BT" folder is a hidden folder. To access the folder, press Win + R, type "C:$WINDOWS.~BT" and click OK.

    :: OneDrive sharing options - screenshot ::

        https://imgur.com/a/vZyxpY9

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