Windows 11, version 24H2 won't install

Anonymous
2024-11-14T16:51:47+00:00

Hello

I never had any problems with my PC .

Windows 11, version 24H2 update is ready to install, I approve the restart, it starts working, stops at 68% for 5 minutes, then restarts and turns off PC. When I booth back, it simply wants to download it and install it again.

Troubleshooter shows Error but offers no solution.

I have downloaded the ISO and followed all instructions, but 26% in, the installer just stops all goes back to windows and says Windows 11 instalation failed.

Any ideas?

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

412 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ramesh 181.2K Reputation points Volunteer Moderator
    2024-12-20T16:45:16+00:00

    David,

    Thanks for the log.

    Please check the Virtual Disk service as well. Set it to Manual and click "Start" to start it manually to see if it reports any error.

    Run msinfo32.exe, press Ctrl + S and save the NFO log. Share the log file on OneDrive.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-12-20T16:32:26+00:00

    Ramesh

    Yes, WMI Service is running and set to automatic.

    Panther setupact.log file is here : setupact.log

    (Is this link set up correctly? - Ive never shared any of my Onedrive files before )

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-12-20T15:51:19+00:00

    WMI is apparently running. I used Powershell:

    PS C:\WINDOWS\system32> Get-Service Winmgmt

    Status   Name               DisplayName

    ------   ----               -----------

    Running  Winmgmt            Windows Management Instrumentation

    I saved the log to my desktop as WS-Sources-Panther-setupact.log. Here's the link:
    https://1drv.ms/u/c/ee1d65ad088fb807/ETxH8cyAfJNBqiUvWDM0UsEBcglfWAFEW27ml3vDcRIspg?e=AQw8cL

    I've deleted the incompatible driver and app identified by the upgrade (HWINFO64, which I don't use) using Advanced Uninstaller Pro. I've deleted various files you had me save on my desktop for sharing with you. Windows Update shows I'm current with 24H2. My Tray had all its apps after I restarted this morning. I'll work on rebuilding my Taskbar to restore what I had (multiple pinned apps and menus with links to apps and directories). Acronis backups didn't run and don't display so I'll work on that. PowerToys updated without a hitch. I'm trying to get the NEW Outlook to work (OLD Outlook still runs—I've been using that all along). I used CoPilot for the first time to see how to confirm whether WMI is running. Word and Access and many other apps seem to be running fine. Strange stuff happens with every major upgrade to Windows (I started with Win 3.1) so I'll get it all back in order or adjust to the new changes eventually.

    Well done. Ramesh sorted you out.

    Ah Macs v PCs the old days. Nothing wrong with CP/M 😅. The old DOS commands come in handy... bit like finding middle C.

    Was this answer helpful?

    0 comments
  4. Ramesh 181.2K Reputation points Volunteer Moderator
    2024-12-20T15:36:24+00:00

    @Ken:

    My previous post about WMI was addressed to DavidTunstall. Sorry for the confusion.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-12-20T15:30:56+00:00

    WMI is apparently running. I used Powershell:

    PS C:\WINDOWS\system32> Get-Service Winmgmt

    Status   Name               DisplayName

    ------   ----               -----------

    Running  Winmgmt            Windows Management Instrumentation

    I saved the log to my desktop as WS-Sources-Panther-setupact.log. Here's the link:
    https://1drv.ms/u/c/ee1d65ad088fb807/ETxH8cyAfJNBqiUvWDM0UsEBcglfWAFEW27ml3vDcRIspg?e=AQw8cL

    I've deleted the incompatible driver and app identified by the upgrade (HWINFO64, which I don't use) using Advanced Uninstaller Pro. I've deleted various files you had me save on my desktop for sharing with you. Windows Update shows I'm current with 24H2. My Tray had all its apps after I restarted this morning. I'll work on rebuilding my Taskbar to restore what I had (multiple pinned apps and menus with links to apps and directories). Acronis backups didn't run and don't display so I'll work on that. PowerToys updated without a hitch. I'm trying to get the NEW Outlook to work (OLD Outlook still runs—I've been using that all along). I used CoPilot for the first time to see how to confirm whether WMI is running. Word and Access and many other apps seem to be running fine. Strange stuff happens with every major upgrade to Windows (I started with Win 3.1) so I'll get it all back in order or adjust to the new changes eventually.

    Was this answer helpful?

    0 comments