Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Dear Tonrood

I just took the time to uninstall everything to do with brother ADS-2800W LAn scanner: used Brother utility to uninstall all, went to remove program and uninstalled USB something, , uinstalled everything in this list that is from brother, checked device manager: added back the scanner, to delete it from device manager, with also deleting the drivers, So all is deleted.

REbooted, installed CC cleaner, start to clean the register, rebooted, again some scanner files in register, rebooted, then finally noting to see from scanner .

So that said, I try to understand the next steps.

I just finished now to uninstalle everything from scanner.

So next step is to just install back the complete software from Brother.

But what do you mean : in between clean the pc ..using cccleaner.

So after I installed the complete software, I must use ccleaner to clean up registry?

then shut down laptop.

and wait 5 mintues then start laptop.

then I asume to test the Control center 4 app?

Dear

I also found this Microsoft article stating that the scan issue is resolved.

https://learn.microsoft.com/en-us/windows/release-health/resolved-issues-windows-11-24h2#3446msgdesc But it seems not relate to the Brother scanners? eSCL scan is the cause or is the issue.

How can I see if Brother scanner uses this protocol?

Can I disable it and use another protocol?

scanner is connected with networkcable.

Dear

I gave this first a try as it's the easist to start with.

I don't have the installation diagnostics , I do see to uninstall the installation, and other things, like status monitor.

But I anyway went to step 2 and followed from there all steps.

after reboot, I started Cotnrol center 4, icon appears in the right bottom of my screen, but the windows does not appear on screen, it's as beforre: if the scanner is available in printers and scanners, Control center refuge to start.

If I remove the scanner from device manager, and shut down Control center4 in task management, and start the app again, then the app opens completely but there is no scanner so it can not find it.

And crazy: before I tried this, i again uninstalled everything using the uninstall option in brother utilities, rebooted, installed again the full software, then I do see a device scanner in device manager but the printers and scanners window is empty. Controle center 4 opens but gives the message no device found.. blabla same error code as you mentioned.

OK.

And that is exactly the "bug" I was talking about. IT specialists from Brother can't figure it out either and for me he suddenly did it after the umpteenth time. You just have to spend a lot of time uninstalling everything from Brother and then reinstalling it. And in between, clean the PC every now and then (Ccleaner) and shut it down completely and wait 5 minutes. It's a drama, but in the end it worked for me.

No need to apologise, I’m from Flemish Belgium 🙂.

So I tried to use iprint and scan but : it first asks to install the complete brother sofware , which is already installed , so I click next but I keep tellling me to first install … , it won’t go to the next step .