Bluetooth not working properly on Windows 11 24H2

Anonymous
2024-12-04T00:07:58+00:00

So i have been having this issue for a while on my PC desktop currently running the latest release of W11, 24H2.

Basically whenever i try to connect any device to my bluetooth, the device gets connected, but when i try to actually use it, i get no audio coming from it, at all, or if there is, it's just really occasional and it only lasts a fraction of a second, and it's low, jittery and stuttery, like it was struggling with signal being low, and it's indeed what's actually happening i think, as whenever i go closer with my head to where the bluetooth drivers should actually be located and the signal coming from, that is, back of the pc, or motherboard, the signal is way stronger, but even so, sometimes even so close it gets really sputtering and laggy, like a low signal.

It's definitely not normal behaviour, i have three different devices that can work through bluetooth, and all of them have issues on my pc when trying to use bluetooth.

To test this out, i tried connecting them to a laptop that still has W11 23H2, and they all work without an issue.

By process of elimination i think it's clear that the problem is either my current release of Windows, or my motherboard, which is the device producing the bluetooth signal.

I tried many different things, like installing bluetooth drivers provided by Intel, or drivers directly taken from my motherboard website, which are dated July this year, but all the devices i own are older than that. i tried editing bluetooth keys in the file register to allow Windows to use other bluetooth codecs, reinstalling the devices from device management, i used third party softwares to allow different codecs, and eventually, even doing a clean Windows 11 reinstall, nothing works.

I've had other issues with 24h2 before, not bluetooth related, but other issues so i assume that for some aspects, the release still has to be tweaked accordingly to some things and drivers, and especially considering that i have no issues on my laptop running 23h2

Or...my motherboard is the problem, but it's quite a new one, designed to run AM5 chipset CPUs by AMD which is the newest generation there is, i checked compatibility and the version of bluetooth shouldn't be an issue. My motherboad's bluetooth gen is 5.2, and the device i'm interested to connect is 5.1, i'm not an expert but i don't think there should be any issue

Even more specifically, my motherboard is an Asus x670e Tuf Gaming Plus Wifi

The device not working properly is a pair of earbuds, JBL Wave Flex

I managed to find online some issues of compatibility between these earbuds and windows 11, but they were all old discussions prior to 24h2, and most importantly, the device works on my laptop, as well as on my phone, so they are definitely not the problem.

really don't know what to do at this point haha. Can you guys help me?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-12-04T08:21:48+00:00

    Dear Nicolò De Laurentis,

    Welcome to the Microsoft Community

    It seems like you’ve gone through a comprehensive troubleshooting process already. Given that the Bluetooth devices work correctly on a different machine and that you’ve tried multiple drivers and even a clean installation of Windows, the issue might indeed be related to the latest Windows 11 24H2 update or potentially a driver/hardware conflict specific to your motherboard on this version.

    Here’s a more structured approach to resolve the Bluetooth issue:

    Step 1: Update Windows

    Ensure that your Windows 11 24H2 is completely up-to-date. Sometimes Microsoft releases patches to fix such issues.

    Press Win + I to open Settings > Windows Update > Check for updates.

    Step 2: Update BIOS and Firmware

    Since your motherboard is relatively new, ensure that the BIOS and firmware are up to date. Asus regularly updates their BIOS to include better hardware compatibility and bug fixes.

    Visit the Asus support page for your motherboard.

    Download the latest BIOS update and follow the instructions provided by Asus to update your BIOS.

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites, or any support related to technology.

    Step 3: Check and Reinstall Bluetooth Drivers

    You mentioned trying different drivers, but it’s worth a second look.

    Press Win + X and select Device Manager.

    Expand Bluetooth, right-click your Bluetooth adapter, and select Uninstall device.

    In the confirmation dialog, check Delete the driver software for this device and click Uninstall.

    Visit the Asus support page and download the latest Bluetooth drivers for your motherboard.

    Step 4: Adjust Bluetooth Signal Settings

    Press Win + X and select Device Manager.

    Expand Bluetooth, right-click your Bluetooth adapter, and select Properties.

    Go to the Power Management tab and uncheck Allow the computer to turn off this device to save power.

    Ensure that there are no physical obstructions or electronic interference near the Bluetooth adapter. USB 3.0 devices and ports, other electronics, and even certain wireless devices could potentially interfere.

    Step 5: Check Bluetooth Services

    Press Win + R, type services.msc, and press Enter.

    Ensure that the following services are running and set to Automatic:

    Bluetooth Audio Gateway Service

    Bluetooth Support Service

    Bluetooth User Support Service_XXXXXX (where XXXXXX can be a part of your computer name).

    Step 6: Checking if your Windows 11 PC supports LE Audio

    Select Start> Settings> Bluetooth & devices.

    Select Devices.

    Scroll to the Device settings section.

    Look for the presence of a setting titled Use LE Audio when available. Ensure this setting is turned Off. If this setting is not available, your PC does not currently support LE Audio.

    Potential Workaround with a Bluetooth Dongle

    If after all these steps it still doesn't work, you can try using an external Bluetooth USB dongle to bypass the internal Bluetooth adapter temporarily.

    Obtain a USB Bluetooth adapter (make sure it's Bluetooth 5.0 or higher) and plug it into your desktop.

    Install any necessary drivers and try connecting your Bluetooth devices through this dongle.

    If after all these thorough steps the issue still persists, it might indeed be a bug introduced in the 24H2 update. In that case, you could consider providing feedback to Windows Dev teams.

    Press Windows + F to open Feedback app > Give new feedback. The development team regularly reviews submitted feedback and provides fixes. Please be patient and wait for a system update, which will usually provide an update package to fix the problem.

    Feel free to reach out if you have any further questions or need additional help!

    Best Regards,

    Martin | Microsoft Community Support Specialist

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  2. Anonymous
    2024-12-05T02:29:36+00:00

    I had an identical issue today - updated to Win11 24H2 and my blue tooth dongle stopped working and reported a missing driver. After spending an hour or two updating drivers, trying a NEW dongle, getting the same error and updating those drivers (along with the rest of the steps in your trouble shooting advice above) the thing that fixed it immediately was rolling back to 23H2.

    Now I have two fully functional BT adapters!

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  3. Anonymous
    2025-01-05T14:27:38+00:00

    same condition

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  4. Anonymous
    2024-12-05T21:03:33+00:00

    None of these options work for me at all. I can't get my sound bar to work using the bluetooth option since this update. Everything else works so far without issue. My laptop is not LE Audio compliant so that can't be the issue. I have tried updating, uninstalling the drivers and restarted the system too many times over at this point where it's gotten annoying.

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  5. Anonymous
    2024-12-05T18:36:18+00:00

    Same here for Apple airpods

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