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Hello,
I had a recent windows update on 15th January 2025. I have an update failure showing for - Dolby - SoftwareComponent - 3.30702.720.0 - Install Error - 0x8007013
Anyone else experienced this or any advise as to how to resolve?
I have tried running the updates again but get the same result.
Thanks in advance.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, I am Dave, I will help you with this.
That is a problem many people report with the drivers that Windows Updates tries to install, if that update is continually failing, then the best option is to use to official Microsoft Show/Hide Tool to hide that driver update to stop Windows continually trying to install that driver.
I have the same error on a Lenovo TP-490 laptop. Why doesn't the Microsoft Development team test and verify these updates before pushing them out?? ... and after so many complaints, immediately push out a fix (not like the one on this thread that gives a Windows Security error, so you don't know if you can trust it). Gosh..., such incompetence!!
Craig,
I'm getting the same error but when I check the driver update history I see that it has installed successfully multiple times since Nov 25, 2024. Maybe we should just try and cancel the update? I posted this to Dave to see his response as well. The link he sent doesn't appear to do anything.
I'm getting the same error, but when I check the update history for drivers I see it has installed numerous times successfully, going as far back as a month ago, 11/25/24. Why does it keep trying to reinstall then? The link does not seem to do anything either. Please advise next steps. Thank you.
I had the same issue and Show/Hide did not pick up the update. I ended up running SFC /Scannow and it took care of the issue. The Dolby update no longer shows up in the update list.
