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Hello,
I had a recent windows update on 15th January 2025. I have an update failure showing for - Dolby - SoftwareComponent - 3.30702.720.0 - Install Error - 0x8007013
Anyone else experienced this or any advise as to how to resolve?
I have tried running the updates again but get the same result.
Thanks in advance.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, I am Dave, I will help you with this.
That is a problem many people report with the drivers that Windows Updates tries to install, if that update is continually failing, then the best option is to use to official Microsoft Show/Hide Tool to hide that driver update to stop Windows continually trying to install that driver.
caused for "driver incompatibility" with 24H2... Windows 11 23H2, 22H2, 21H2 even Windows 10 22H2 are not affected...
Ok I'm currently running Version 24H2. So you think its a - wait on Lenovo issue?
Install Windows 11 21H2, 22H2 or 23H2... they are not affected and function normally (even Windows offer you 24H2 upgrade simply can ignore) only need wait for a new version of audio drivers when lenovo released, in theory they will be 24H2 compatible.
Generic Software.... if you install the Dolby Software Component 3.30702.720.0 from Windows Catalog, you are adviced that driver is not properly, but you install the hardware (Sound Effects) work normally.... this problem is caused in Windows 11 24H2 only (i stay in 23H2) Windows 23H2, earlier Windows 11 and Windows 10 not have any problem, the driver in 24H2 is not compatible, for this reason Windows tries to install every time when search new updates... even if you manually install driver for "Generic Software" you can look this problem is not resolved.
