After the 4 Feb 2025 update, Outlook New can't connect to my email provider

Anonymous
2025-02-05T12:45:09+00:00

Everything was working fine until I saw the update finish.

There have been no other changes.

IMAP, SMTP and password info are correct.

charter.net doesn't recognize the Outlook (New) login attempt.

NOTE: This is a Windows 11 PC (4 months old). I can't, nor do I want to, go back to Outlook "Classic".

I can login to my charter account and see my email (only). I have additional family accounts in Outlook (New).

I am afraid of losing data (For a third time) because of this updated ***** program.

Any suggestions?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-06-15T17:05:40+00:00

    Applies ToNew Outlook for Windows

    Last Updated: February 27, 2025

    ISSUE

    You may receive an error, "Something went wrong... You may need to make an app password," on new Outlook for Windows when attempting to add an account or attempting to send or receive email from some third-party email accounts.  

    STATUS:  INVESTIGATING

    The Outlook team is investigating this issue.

    WORKAROUND 

    If you are experiencing this problem, please use Outlook web, Outlook Mobile, or classic Outlook while the issue is being investigated.

    https://support.microsoft.com/en-us/office/error-you-may-need-to-make-an-app-password-when-you-add-an-account-or-send-receive-email-from-some-third-party-email-accounts-87482306-29a6-42ca-8433-361121151228

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  2. Anonymous
    2025-04-03T07:00:19+00:00

    Verapstrastun2025

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  3. Anonymous
    2025-03-31T17:55:24+00:00

    Classic outlook is working for me buy not the new Outlook

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  4. Anonymous
    2025-03-31T14:56:49+00:00

    When your VPN is disabled, your E-mail client is sending an IP-address that was supplied by Charter to Charter's mail-server, to authenticate your request to send/receive E-mail.

    When your VPN is enabled, your IP-address is sent to the VPN-server, and the VPN-server sends its IP-address to Charter's mail-server. Then, Charter's mail-server does NOT authenticate the IP-address of the VPN server. Thus, your E-mail usage is blocked.

    Check your E-mail configuration, so that it sends your Charter E-mail ID and the associated password before trying to send/receive E-mail. That IP/password will be passed "through" the VPN-server, and Charter's mail-server will authenticate your E-mail client.

    So, it is possible to send/receive E-mail when the VPN is active. Nice!

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  5. Anonymous
    2025-03-31T13:47:39+00:00

    oki FINALLY found the problem and know how to get around it. its NOT norton after all. its my VPN.. and i have never had an issue with it when it comes to outlook.. EVER.. until recently. some update or whatever changed it. just out of curiousity.. i disabled my VPN and tried getting my mail again. and POOF.. its all came in. so now what i have to do i guess is disable my VPN every time i want to get mail and then reenable it. not a really big deal. but am curious as to what actually changed.. something in an update messed it up. but i have it back now. thanks.

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