. . . did you switch to outlook (classic) using the outlook (new) help menu > go to outlook (classic) button option? That doesn't uninstall outlook (new) what it does is expose access to launching the still installed outlook (classic) bits. You can even if you want keep a taskbar icon for both outlook (classic) and outlook (new) to make it easy to retest the latter a month or two down the road to see if/when they fix the regression in imap mail server connectivity support.
After the 4 Feb 2025 update, Outlook New can't connect to my email provider
Everything was working fine until I saw the update finish.
There have been no other changes.
IMAP, SMTP and password info are correct.
charter.net doesn't recognize the Outlook (New) login attempt.
NOTE: This is a Windows 11 PC (4 months old). I can't, nor do I want to, go back to Outlook "Classic".
I can login to my charter account and see my email (only). I have additional family accounts in Outlook (New).
I am afraid of losing data (For a third time) because of this updated ***** program.
Any suggestions?
Windows for home | Windows 11 | Performance and system failures
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Anonymous
2025-02-19T21:01:36+00:00 -
Anonymous
2025-02-17T20:49:17+00:00 It's now 12 days since I have had any email come through my Outlook.
Microsoft can you please put out a fix to this mess???????
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Anonymous
2025-02-15T16:56:19+00:00 Would love to know if/when you have any progress. This is driving me bonkers!
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Anonymous
2025-02-15T15:01:12+00:00 Same here, new outlook trying to connect to my accounts, then fails, and blocked my windows account by trying to log in too many times, I had to reset my password.
I think I'll pass to thinderbird after this one.