Hi ,
Let's test with the generic driver to see why there is nothing preventing it, but with the generic drive you will connect headphones to the back.
Disable Ai Cancelation and Access the Device Manager under Sound, video and game controllers > Realtek Audio > Select and hold (or right-click) the listing for your sound card or audio device, and select Update driver > Browse my computer for drivers > Browse my computer for driver software.
Select the audio device whose driver you want to update, select Next and follow the instructions to install it.
Independent Advisor - Community
Thanks