Update:
Chances are those icons are probably shortcuts from your old installation, perhaps synced via OneDrive. In that case, all you need to do is delete those shortcuts. I hope you can install Store apps and run them correctly.
Hey can someone help me with this error on windows 11 24h2 update with error code 0x800700b7 on my laptop asus nitro 5
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I have been trying all the method online and youtube with the trick and im already try to use windows download support try to redownload my windows 11 but its aint working and troubleshooting its not working too
any suggestion will help a lot thanks
Windows for home | Windows 11 | Install and upgrade
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
45 answers
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 71%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Ramesh Srinivasan 88,105 Reputation points Independent Advisor2025-03-06T03:43:14+00:00 It could be an icon cache issue. The following script will clear the icon cache.
https://gist.github.com/winhelponline/1b161d4c4...
If that doesn't help, please create a new admin account to see if this is a machine-wide issue.
Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
-
Anonymous
2025-03-06T03:40:28+00:00 hey so i just done reset my laptop with the option delete all file but its auto re download my file and apps after im log in and now all the apps just look grey like this
-
Ramesh Srinivasan 88,105 Reputation points Independent Advisor
2025-03-06T02:34:33+00:00 Hi Quan,
You can reset Windows via Settings.
Option Settings > System > Recovery > Reset PC:
Choose the "Keep my files" and "Cloud download" options when prompted.
Reset your PC - Microsoft Support:
-
Anonymous
2025-03-06T02:23:53+00:00 hey so after i checked my laptop its really doesnt really have any important files so im kinda want to reset my laptop like download the whole new windows 11 on my laptop to make it like when im brought it . Some of my study app like virtual computer and sql sever making my laptop kinda lag anyway can i show me how to do that, big thanks to u brother