Locked out of my laptop
Windows 11 Sign Issues with Challenge Phrase
Hi,
I am trying to sign into my laptop as normal, but it says my password has been entered incorrectly so I have to enter the challenge phrase A1B2C3 and then my password. I know my password is correct but it keeps locking me out saying it is incorrect. I've followed Windows 11 tutorials to fix login issues but none mention the challenge phrase, which seems to be our issue.
Windows for home | Windows 11 | Accounts, profiles, and login
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
111 answers
Sort by: Most helpful
-
Anonymous
2023-10-16T20:09:09+00:00 -
Anonymous
2023-08-16T01:30:10+00:00 This happend about 18 months ago to me. The only solution was to delete windows 11 and re-install.
There is no other way of fixing this ongoing problem. Be prepared to lose some saved files before attempting this.
-
Anonymous
2023-03-28T06:33:00+00:00 mine is doing the same thing
-
Anonymous
2023-03-12T22:38:52+00:00 Did you reload Windows 11?
-
Anonymous
2023-03-12T09:58:21+00:00 And thank you for your previous comment. The Tip closes at 4pm