"We couldn’t complete the updates. Undoing changes. Don’t turn off your computer" Will somene EVER give a final solution for this problem !? DISM -Restorehealth DONE SFC /SCANNOW DONE Delete SoftwareDistribution DONE Update Troubleshooter DONE Manual install of windows10.0-kb5001330-x64 DONE chkdsk /F /R /X /B /scan /offlinescanandfix DONE All the scans with NO ERRORS What now ? Dont tell me to create a new user or install windows over, because I'm TIRED of doing that EVERYTIME windows decides do break !

I have been following this for months now. One successful update happened in November, but since then Windows tries, sometimes multiple times a day, to do the updates. I have no problems whatsoever with Windows -- all aspects function, the computer (built, not bought) is fast, and all apps and suites behave properly. But the update suggestions and despite me trying every one except a complete reinstall (which I won't do because I would have too many licenses, settings, and layouts to reset) have not worked at all. The logs produced by each attempted update are massive and I simply can't read them to discover where something might be causing the constant message, "We couldn’t complete the updates. Undoing changes. Don’t turn off your computer". It would be really helpful if an actual Microsoft technical team would provide an opportunity to submit logs to determine the source of this problem.

and how long did it take you to reinstall Windows 10 plus all your apps? Pardon. I don't wish to be ungrateful for your suggestion, but I've got a lot of work to do and can't afford to spend time reinstalling Windows 10 plus all my apps. Maybe after the first of the year, but isn't all of this designed to prepare us to move to Windows 11? This is still an issue that Microsoft must fix. A full reinstallation of the operating system is like taking your car in for a simple tune-up and the mechanics deciding you should replace your motor...or the whole car.

What exactly do you mean by "it works"? What works? That link you provided is to downgrade windows to a previous edition. I'm not convinced that will solve this update problem. I had this Microsoft update "undoing" mess in version/edition 1909 as well as my current 21H1. I skipped 20H1 & 20H2 but obviously if the problem existed as far back as 1909 then it's safe to say it wasn't solved in all versions that came after up to and including 20H1/2. I'd rather be stuck with the problem while in a newer version of windows.... Unless you are willing to downgrade much further back (to versions before 1909) when this level of Windows Update deficiency wasn't invented yet. My advise is just switch off Microsoft's automatic windows update. Manually update once a month or once a couple of weeks, whenever you decide rather than when the increasingly incompetent Microsoft decides. You don't have to dance to the whim of their lower and lower getting standards. Take charge of your machine so that it doesn't automatically go thru multiple restarts multiple times a day (the failing update which will automatically be triggered by you just turning the computer on and off or sleep/hibernate. Letting that happen that often will damage your hardware (Microsoft clearly doesn't care even minutely about that) and drastically shorten your battery's life if it's a laptop.

We couldn’t complete the updates. Undoing changes. Don’t turn off your computer.

Anonymous

"We couldn’t complete the updates. Undoing changes. Don’t turn off your computer"

Will somene EVER give a final solution for this problem !?

DISM -Restorehealth

DONE

SFC /SCANNOW

DONE

Delete SoftwareDistribution

DONE

Update Troubleshooter

DONE

Manual install ofwindows10.0-kb5001330-x64

DONE

chkdsk /F /R /X /B /scan /offlinescanandfix

DONE

All the scans with NO ERRORS

What now ?

Dont tell me to create a new user or install windows over, because I'm TIRED of doing that EVERYTIME windows decides do break !

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Basically, people

If you tried everything and it didn't work, leave as it is for a month (pause/schedule the updates)

The succeeding updates usually get the problem fixed

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Answer accepted by question author

Anonymous

Hello how are you?

Welcome to the Microsoft Community!

1-Restart the computer and continue pressing the F8 or Shift + F8 key; the advanced boot screen will open in front of you.

2- Now select "Choose an option" and choose the "Solve problems" option, then go to "Advanced options" and press the number corresponding to Safe mode.

3- After booting the system in safe mode, open the command prompt and run these commands

net stop wuauserv

4- Now you need to go to a mass distribution and delete your content. Go to the next path to find a mass distribution.

C: Windows SoftwareDistribution
Delete all files and subfolders in this folder.

Now restart your computer and the updates could not be completed. Undo changes, do not turn off the computer in Windows 10 will be fixed.

Try the steps above in safe mode.

If it doesn't work, try the solutions below:

If you have an antivirus installed or more than one, I suggest you uninstall it through the Control Panel under the Programs and Features icon or temporarily disable it through the antivirus settings itself.

Note: Many antiviruses have their own removal tool. Visit the Installed Software website for more information. Your system will not be left unprotected because Windows has its own security system that automatically enables it as soon as you restart your computer.

Perform troubleshooting:

1- Go to search, type in troubleshooting and open troubleshooting.
2- Select Show all in the left panel.
3- Open Windows Update and follow further instructions.
4- Restart your computer and try to install the update again.

Hide Windows update

1- Open the Control Panel and click the Windows Update icon.
2- After Windows updates or you check for updates, click link ... update (s) is available.
3- Right-click on a listed Windows Update that you want to hide, then click Hide Update.
4- If prompted by UAC, then click Yes or enter the administrator password.
5- You will now notice that the Windows Update eyepiece is grayed out. Repeat steps 3 and 4 to hide another Windows Update. When finished, click / tap OK.

I await news.

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134 additional answers

Anonymous

2021-12-16T13:53:59+00:00

I have been following this for months now.

One successful update happened in November, but since then Windows tries, sometimes multiple times a day, to do the updates. I have no problems whatsoever with Windows -- all aspects function, the computer (built, not bought) is fast, and all apps and suites behave properly. But the update suggestions and despite me trying every one except a complete reinstall (which I won't do because I would have too many licenses, settings, and layouts to reset) have not worked at all.

The logs produced by each attempted update are massive and I simply can't read them to discover where something might be causing the constant message, "We couldn’t complete the updates. Undoing changes. Don’t turn off your computer".

It would be really helpful if an actual Microsoft technical team would provide an opportunity to submit logs to determine the source of this problem.
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Anonymous

2021-11-02T15:04:41+00:00

and how long did it take you to reinstall Windows 10 plus all your apps? Pardon. I don't wish to be ungrateful for your suggestion, but I've got a lot of work to do and can't afford to spend time reinstalling Windows 10 plus all my apps. Maybe after the first of the year, but isn't all of this designed to prepare us to move to Windows 11?

This is still an issue that Microsoft must fix. A full reinstallation of the operating system is like taking your car in for a simple tune-up and the mechanics deciding you should replace your motor...or the whole car.
Was this answer helpful?

2 people found this answer helpful.

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Anonymous

2021-10-19T04:07:37+00:00

What exactly do you mean by "it works"? What works? That link you provided is to downgrade windows to a previous edition. I'm not convinced that will solve this update problem. I had this Microsoft update "undoing" mess in version/edition 1909 as well as my current 21H1. I skipped 20H1 & 20H2 but obviously if the problem existed as far back as 1909 then it's safe to say it wasn't solved in all versions that came after up to and including 20H1/2. I'd rather be stuck with the problem while in a newer version of windows.... Unless you are willing to downgrade much further back (to versions before 1909) when this level of Windows Update deficiency wasn't invented yet.

My advise is just switch off Microsoft's automatic windows update. Manually update once a month or once a couple of weeks, whenever you decide rather than when the increasingly incompetent Microsoft decides. You don't have to dance to the whim of their lower and lower getting standards. Take charge of your machine so that it doesn't automatically go thru multiple restarts multiple times a day (the failing update which will automatically be triggered by you just turning the computer on and off or sleep/hibernate. Letting that happen that often will damage your hardware (Microsoft clearly doesn't care even minutely about that) and drastically shorten your battery's life if it's a laptop.
Was this answer helpful?

2 people found this answer helpful.

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