Missing CD/DVD Burner

Anonymous
2021-05-11T16:01:25+00:00
  1. I have a Dell Precision Workstation M4800
  2. This Workstation has an internal CD/DVD RW Drive as follow:    H.L Data Storage Super Multi DVD Writer Model: GS40N (HL-DT-ST DVD+-RW GS40N)
  3. Until fairly recently I have been able to Create a System Repair Disc by using this drive and a blank disc.
  4. Now when I try to create the disc I get the following note:    "The System Repair Disc could not be created - Windows did not find a CD/DVD Burner"
  5. So can you please tell me where the CD/DVD Burners gone?
Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-06-02T10:59:46+00:00

    Hi auggy,

    I created A Restore Point.

    Downloaded and Installed Intel Rapid Storage Technology Driver (ver 17.9.1.1009) - SetupRST.exe.

    Downloaded and Installed Intel Optane Memory and Storage Management application (optional).

    Did not download f6flpy-X64.zip.

    Did not download Licenses.zip.

    Tried to create a Repair Disc, but again Windows could not find a burner. See below:

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  2. Anonymous
    2021-05-31T23:22:33+00:00

    OK, it appears the issue is system wide.

    Can you try updating the Intel SATA driver to the latest version:

    https://downloadcenter.intel.com/download/29647/Intel-Rapid-Storage-Technology-Driver-Installation-Software-with-Intel-Optane-Memory-8th-and-9th-Gen-Platforms-

    As a general precaution I recommend to create a system restore point prior to updating storage drivers.

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  3. Anonymous
    2021-05-31T16:23:05+00:00

    I created another user account and the same issue still exist.

    Tried to copy and paste from "C" drive to CD/DVD drive "D", but this did work, because the "Paste" option was not available.

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  4. Anonymous
    2021-05-29T17:34:32+00:00

    Can you create another user account and see if the same issue exists in that user account.

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  5. Anonymous
    2021-05-28T15:29:02+00:00

    Tried to create a system repair disc again, but unsuccessful, see below:

    (Roxio Creator 2012 does not recognise the drive either)

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